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For Companies At a Glance
- Tasks: Manage customer relationships and ensure top-notch service for Retrofit and Aftermarket demands.
- Company: Eminox is a leader in customer service, focused on meeting internal and external needs.
- Benefits: Enjoy perks like a company pension, employee stock ownership, free parking, and profit sharing.
- Why this job: Join a dynamic team where your communication skills can shine and make a real impact.
- Qualifications: Ideal candidates have experience in manufacturing, supply chain, or customer service with strong analytical skills.
- Other info: This is a full-time, permanent position with a Monday to Friday schedule.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
At our Eminox site based in Gainsborough our Customer Service Team are responsible for end to end Customer management. Ensuring that all internal and external customers requirements are understood and met through effective customer service.
The Customer Relationship Manager is responsible for all incoming business demand for Retrofit and Aftermarket and the day to day coordination of the Demand Control process for both departments. The Department meets its objectives of maintaining up to date customer schedules, pricing, order information and providing a high level of customer service. It also maintains up to date customer schedules and order information.
Overview of duties
- Being a single point of contact for customers while building and maintaining relationships for key customer accounts
- Answering customers concerns, assessing and resolving queries received from internal and external customers
- Performing regular customer visits as defined by the communication matrix
- Ensuring pricing for key strategic customers is maintained and updated in line with business requirements
- Day to day organisation of the Customer Service Department workload
- Responsible for the management of the Demand Control process ensuring we can achieve the requested deliveries, negotiating this where necessary with the customer to ensure alignment to the internal plan
- Receiving schedules/orders from customers and creating sales orders on the integrated business plan
- Manages the actual consumption of demand and facilitates the response when Sales are not as expected
- Keeping the customer informed of delivery dates obtained from planning and purchasing
- Maintaining all relevant information, such as part numbers, prices, delivery dates and schedules in the business system
- Works with Planning and Manufacturing to determine tactics when demand is abnormal
- Communicates any supply changes that are expected to affect product availability
About you
- Ideally a background, spent within manufacturing, supply chain, customer services, internal sales.
- Confident and able to communicate on all levels both internal and external
- Excellent communication skills, both written and verbal and able to handle negotiations.
- Demand planning and supply chain planning background would be advantaegous.
- Strong analytical skills, and logical thought process.
- computer literate, used in house ERP / MRP systems to process end to end orders
If you are passionate about providing outstanding customer service and have the skills we are looking for, we encourage you to apply for this exciting opportunity!
Eminox is part of the Hexadex group of companies, a employee owned business
Please ensure that you have the right to work in the UK, applications will be processed from the 6th January 2025
No agencies please – only direct applications are acceptable
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Customer Relationship Manager employer: Hexadex Ltd
Contact Detail:
Hexadex Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Familiarize yourself with the specific needs of the Retrofit and Aftermarket sectors. Understanding the unique challenges and demands in these areas will help you stand out as a candidate who is not only knowledgeable but also genuinely interested in the role.
✨Tip Number 2
Highlight your experience in customer relationship management and any relevant software tools you've used, especially ERP/MRP systems. Being able to demonstrate your proficiency in these systems will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your approach to handling customer queries and negotiations. Think of specific examples where you've successfully resolved issues or improved customer satisfaction, as this will showcase your problem-solving skills.
✨Tip Number 4
Research Eminox and its products thoroughly. Understanding their business model and customer base will allow you to tailor your conversation during the interview, demonstrating your enthusiasm and fit for the company culture.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Relationship Manager position at Eminox. Make sure you understand the key responsibilities and required skills, such as customer management, demand control, and effective communication.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, supply chain, and manufacturing. Emphasize your analytical skills and any experience with ERP/MRP systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to handle negotiations.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hexadex Ltd
✨Understand the Customer Journey
Make sure you have a clear understanding of the end-to-end customer management process. Be prepared to discuss how you would ensure that both internal and external customer requirements are met effectively.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or negotiations in the past.
✨Demonstrate Analytical Thinking
Be ready to discuss your analytical skills and logical thought processes. Think of specific instances where you've used these skills to solve problems or improve processes in customer service or supply chain management.
✨Familiarize Yourself with ERP/MRP Systems
Since the role involves using in-house ERP/MRP systems, it’s beneficial to familiarize yourself with these types of software. If you have experience with similar systems, be sure to highlight that during the interview.
