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- Tasks: Assist customers with vehicle servicing and ensure outstanding care throughout their experience.
- Company: Join a dynamic dealership focused on delivering top-notch aftersales service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and teamwork in a fast-paced setting.
- Qualifications: Previous service experience is preferred; strong communication and organisational skills are essential.
- Other info: Ideal for those who thrive in a busy environment and love helping others.
The predicted salary is between 24000 - 36000 £ per year.
Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.
The ideal Service Advisor:
- Previous experience in a service role is preferred.
- A passion to deliver a high standard of customer service.
- An organised individual who can deal with many duties on the move.
- Excellent telephone and face-to-face communication skills.
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.
Service Advisor key responsibilities:
- Establish rapport with and provide outstanding care to the customer.
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges and what work will be or has been carried out; involve technical advisers to answer queries where necessary.
Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and non-verbal. Role-play scenarios where you interact with customers, as this will prepare you for the face-to-face interactions that are crucial for a Service Advisor.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing customer appointments and follow-ups. This will demonstrate your ability to prioritise tasks effectively, which is key in this role.
✨Tip Number 4
Research common customer queries and concerns related to vehicle servicing. Being able to address these confidently will not only impress during the interview but also show your commitment to providing excellent customer service.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service roles. Emphasise your customer service skills and any previous roles where you managed multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality customer service. Mention specific examples of how you've established rapport with customers in the past.
Highlight Communication Skills: In your application, stress your excellent telephone and face-to-face communication skills. Provide examples of how you've successfully communicated with customers or colleagues in previous roles.
Double-Check Contact Details: Ensure that your contact details are correct and up-to-date. This is crucial for the company to reach you regarding your application or any follow-up questions.
How to prepare for a job interview at Pembrook Resourcing
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've delivered exceptional customer service in the past, highlighting your communication skills and ability to resolve issues effectively.
✨Demonstrate Organisational Skills
Being organised is key in this role. Be ready to discuss how you manage multiple tasks simultaneously. You might want to share specific tools or methods you use to stay on top of your workload.
✨Familiarise Yourself with the Company
Research the dealership and its services before the interview. Understanding their values and offerings will help you tailor your responses and show genuine interest in the position.
✨Prepare for Technical Questions
While you may not need to be a technical expert, having a basic understanding of automotive services can set you apart. Brush up on common service-related queries and be prepared to discuss how you would handle them.
