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For Companies At a Glance
- Tasks: Support customers by addressing issues and coordinating with teams for prompt resolutions.
- Company: Join a renowned company known for its commitment to staff training and development.
- Benefits: Enjoy a competitive salary, modern office environment, and opportunities for career progression.
- Why this job: Be part of a dynamic team that values communication and customer satisfaction in a thriving business.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: This is a permanent position based in Lancaster with a salary range of £24k - £26k.
The predicted salary is between 24000 - 26000 £ per year.
Forrest Recruitment Ltd are delighted to be working with a successful, renowned company who have multiple sites across the Northwest. An exciting opportunity has arisen to join this business who are passionate about staff training, progression and development. Based at their modern, corporate Lancaster office, they are seeking an experienced Customer Care Coordinator to join their Customer Care team.
This is a busy, varied role and involves communication with customers, Site Managers and Contractors regarding any issues, recording information accurately and arranging for problems to be addressed promptly.
Daily duties will include:
- Providing effective customer service support to customers across the Northwest
- Communicating with customers in a professional, timely manner and adhering to company policies and procedures
- Handling enquiries regarding repairs/issues and logging accurately onto the database
- Issuing work orders to maintenance operatives/subcontractors and monitoring the progress of the jobs through to completion
Customer Care Coordinator employer: Forrest Recruitment Careers
Contact Detail:
Forrest Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives the business will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves direct communication with customers, demonstrating your ability to handle enquiries and resolve issues effectively will be crucial in making a strong impression.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully managed customer interactions or resolved conflicts. Being able to share specific instances will showcase your capability and confidence in a similar role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Use specific examples that demonstrate your ability to handle enquiries, communicate effectively, and manage multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the role. Mention how your skills align with the company's values and your enthusiasm for contributing to their team.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and attention to detail. These are crucial for a Customer Care Coordinator, so provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key traits for this position.
How to prepare for a job interview at Forrest Recruitment Careers
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
As a Customer Care Coordinator, showcasing your customer service experience is crucial. Prepare examples of how you've handled difficult situations or resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common issues that might arise in customer care and how you would address them. Practising these scenarios can help you respond confidently during the interview.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that demonstrate your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the Customer Care team. This shows that you're thinking long-term about your fit within the company.
