Audio Visual Technician

Senior Support Services Engineer (AV Technology) 🚨

Ready to step into a senior-level AV support role with variety, responsibility, and real impact?

We’re looking for an experienced Senior Support Services Engineer to lead client support delivery across cutting-edge AV, networking, and control systems. This is a hands-on technical role with leadership responsibilities—mentoring junior engineers, solving complex problems, and shaping service operations.

🛠 What you'll be doing:

• Leading technical support for AV systems (Crestron, QSC, Bose, Yealink, Neat, etc.)
• Handling escalations and mentoring junior engineers
• Managing service tickets and on-site troubleshooting
• Contributing to project handovers and system documentation
• Exploring and implementing new remote support strategies

✅ What we’re looking for:

• Strong AV troubleshooting and installation background
• Familiarity with video conferencing, DSPs, control systems
• Proven leadership and team guidance experience
• Organised, proactive and client-focused
• CTS certification a plus

💡 Expect exciting clients, a down-to-earth team, and the chance to work across sectors like retail, education, hospitality, and motorsport