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- Tasks: Join our team to set up and refresh laptops for a major tech rollout.
- Company: People Source Consulting Ltd, experts in niche technology recruitment.
- Benefits: Immediate start, hands-on experience, and a dynamic work environment.
- Why this job: Be part of an exciting project that impacts users directly and enhances your IT skills.
- Qualifications: Experience in IT support or deployment, strong attention to detail, and good communication skills.
- Other info: Onsite role in Holyhead, SC clearance preferred.
The predicted salary is between 24000 - 36000 £ per year.
Join a fast-paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We are seeking proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout.
Key Responsibilities:- Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage and the Refresh Clinic.
- Login to systems using contractor-provided devices under guidance and supervision.
- Perform hands-on laptop refresh activities following the defined project processes.
- Collect legacy devices from users and issue new devices based on the migration schedule.
- Ensure accurate device tracking - handover and collect the correct number of units daily.
- Update all steps in the Contractor's workflow management system with precision.
- Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers.
- Carry out daily manual stock checks and communicate findings to site leadership.
- Prepare collected devices for return - package using original boxes, label per Designation Rules ("Disposal" or "Refurbishment").
- Secure all devices and equipment in onsite storage at the end of each day.
- Previous experience in IT support, deployment, or refresh projects.
- Strong attention to detail and ability to follow strict processes.
- Good communication and reporting skills.
- Ability to work independently and within a team.
- Physically able to move equipment between locations safely.
IT Support, 2nd Line Support, Laptop, Refresh,Desktop employer: Experis
Contact Detail:
Experis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support, 2nd Line Support, Laptop, Refresh,Desktop
✨Tip Number 1
Familiarise yourself with the specific tools and systems used in IT support, especially those related to laptop refresh projects. Understanding the workflow management systems mentioned in the job description can give you an edge during discussions.
✨Tip Number 2
Highlight any previous experience you have with device deployment or refresh projects. Be ready to discuss specific examples of how you've successfully managed similar tasks, as this will demonstrate your capability for the role.
✨Tip Number 3
Prepare to showcase your attention to detail by discussing how you ensure accuracy in tracking devices and reporting issues. This is crucial for the role, so having concrete examples will help you stand out.
✨Tip Number 4
Since the role requires physical movement of equipment, be ready to discuss your ability to handle such tasks safely. Mention any relevant experience that demonstrates your capability to work independently and as part of a team in a fast-paced environment.
We think you need these skills to ace IT Support, 2nd Line Support, Laptop, Refresh,Desktop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and deployment projects. Emphasise your attention to detail and ability to follow processes, as these are key for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive nature and detail-oriented approach. Mention specific experiences where you successfully managed device refreshes or IT support tasks.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to work both independently and as part of a team. These traits are essential for the Support Technician role.
Follow Application Instructions: Ensure you carefully read and follow all application instructions provided by the company. This includes submitting your application through our website and including any required documents.
How to prepare for a job interview at Experis
✨Know Your Tech
Brush up on your IT support knowledge, especially around laptop setups and refresh processes. Be prepared to discuss any previous experience you have in similar roles, as this will show your familiarity with the tasks involved.
✨Demonstrate Attention to Detail
Since the role requires strict adherence to processes, be ready to provide examples of how you've successfully followed detailed instructions in past jobs. Highlighting your meticulous nature can set you apart from other candidates.
✨Showcase Communication Skills
Effective communication is key in this role. Prepare to discuss how you've communicated issues or updates in previous positions, especially in a team setting. This will demonstrate your ability to work collaboratively and report accurately.
✨Prepare for Physical Requirements
As the job involves moving equipment, be honest about your physical capabilities. You might want to mention any relevant experience that showcases your ability to handle equipment safely and efficiently.
