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For Companies At a Glance
- Tasks: Lead a flagship pub, ensuring exceptional service and operational excellence.
- Company: Join an iconic London venue known for world-class hospitality and vibrant events.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a historic venue, drive innovation, and create memorable guest experiences.
- Qualifications: 4+ years in senior pub management, strong leadership, and financial skills required.
- Other info: Flexibility for weekend and evening shifts is essential; embrace a fast-paced, professional culture.
The predicted salary is between 45000 - 55000 £ per year.
An iconic and historic London hospitality venue is looking for a General Manager to lead one of its flagship pubs. Known for delivering world-class experiences, this is a unique opportunity to take ownership of a high-profile venue with strong footfall, premium F&B offering, and a diverse calendar of events. This is a hands-on leadership role, perfect for someone with a strong operational background, strategic mindset, and a passion for exceptional service. You'll lead a dynamic team, drive business growth, and ensure the guest experience continues to exceed expectations.
What You'll Be Doing:
- Strategic Leadership
- Develop and deliver a commercial business plan and calendar of events
- Drive innovative sales and marketing initiatives
- Analyse competitor activity and conduct benchmarking for continual improvement
- Present monthly financial and performance reports
- Operational Excellence
- Oversee day-to-day pub operations with a focus on efficiency, service quality, and compliance
- Manage menu planning in collaboration with the kitchen team
- Handle stock management, GP analysis, budgeting, and supplier relations
- Ensure SOPs and HACCP standards are followed and continuously improved
- Coordinate private and large-scale event bookings, ensuring smooth delivery
- Guest Experience
- Maintain a strong front-of-house presence, acting as the face of the venue
- Build relationships with regular customers and event stakeholders
- Ensure a premium, memorable experience for all guests
- Team Leadership
- Lead, inspire and develop your team to deliver excellence in service
- Oversee recruitment, training, and performance management
- Build a positive, inclusive and professional team culture
About You:
- At least 4 years experience in a senior pub/restaurant management role
- Proven leadership in high-volume, quality-focused environments
- Strong financial and commercial acumen
- Expert in health & safety, licensing, and compliance standards
- Excellent communication and interpersonal skills
- Personal Licence Holder and Food Hygiene Level 3 certified
- Confident working in a guest-facing, event-driven venue
- Highly organised with strong knowledge of EPOS and stock management systems
Additional Info:
- Flexibility is key; weekend and evening work required, especially during major events
- Expect a fast-paced, professional environment with a rich heritage and a focus on excellence
Ready to take your next step with a truly iconic London venue? Apply today to become part of a team delivering world-class hospitality in a unique setting. We are proud to be an equal opportunities employer. Change Hospitality is committed to fostering a diverse, equitable, and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences, and we strive to ensure that every employee feels valued, respected, and supported. We believe that a diverse workforce strengthens our organisation and enhances our ability to deliver excellence.
General Manager Pub employer: Change Hospitality
Contact Detail:
Change Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager Pub
✨Tip Number 1
Familiarise yourself with the specific venue's history and its unique offerings. Understanding what makes this iconic pub stand out will help you articulate your vision for its future during interviews.
✨Tip Number 2
Network within the London hospitality scene. Attend industry events or connect with current or former employees of the venue on platforms like LinkedIn to gain insights and potentially get a referral.
✨Tip Number 3
Prepare to discuss innovative sales and marketing strategies that could enhance the pub's profile. Think about how you can leverage social media and local partnerships to attract more guests.
✨Tip Number 4
Showcase your leadership style by preparing examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to inspire and develop staff, as this is crucial for the role.
We think you need these skills to ace General Manager Pub
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pub or restaurant management. Focus on your leadership roles, operational excellence, and any achievements that demonstrate your ability to drive business growth and enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your strategic mindset. Mention specific examples of how you've successfully managed teams, improved service quality, or implemented innovative sales initiatives in previous roles.
Highlight Relevant Qualifications: Ensure you mention your Personal Licence and Food Hygiene Level 3 certification prominently. These qualifications are essential for the role and should be easily visible in your application.
Showcase Your Leadership Style: In your application, describe your approach to team leadership and development. Highlight how you inspire and motivate your team to deliver exceptional service, as this is a key aspect of the General Manager role.
How to prepare for a job interview at Change Hospitality
✨Showcase Your Leadership Skills
As a General Manager, your ability to lead and inspire a team is crucial. Be prepared to share specific examples of how you've successfully managed teams in high-pressure environments, focusing on your leadership style and the outcomes achieved.
✨Demonstrate Financial Acumen
This role requires strong financial management skills. Familiarise yourself with key financial metrics relevant to the pub industry, and be ready to discuss how you've previously managed budgets, analysed performance reports, and driven profitability.
✨Highlight Your Guest Experience Focus
Exceptional guest experience is at the heart of this role. Prepare to discuss strategies you've implemented to enhance customer satisfaction, including how you've built relationships with regulars and handled feedback effectively.
✨Prepare for Operational Questions
Expect questions about day-to-day operations, compliance, and health & safety standards. Brush up on your knowledge of SOPs and HACCP, and be ready to explain how you've ensured operational excellence in previous roles.
