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For Companies At a Glance
- Tasks: Provide technical support to customers and assist with software testing and configurations.
- Company: Join a successful tech company in Poole, Dorset, known for its innovative software solutions.
- Benefits: Enjoy training opportunities and a clear path for career progression in a high-tech environment.
- Why this job: Be part of a dynamic team, gain hands-on experience, and make a real impact in tech.
- Qualifications: A degree in Computer Science or relevant experience in technical support is preferred.
- Other info: Open to candidates without a degree who have commercial experience in software support.
The predicted salary is between 28800 - 48000 £ per year.
Junior / Graduate Software Support Engineer required by a successful company in Poole, Dorset. Due to continued success and planned expansion, the company is looking to hire a Junior / Graduate Software Support Engineer for their existing team. The company offers training and a great path for progression in a high-tech software environment.
Applications welcome from candidates with a relevant degree in Computer Science or similar subject OR those without a degree who have some commercial experience in a similar technical/software support role.
The Junior / Graduate Software Support Engineer will be responsible for providing technical support to customers. This is a varied role spanning various areas including, but not limited to:
- Presales support
- Cloud infrastructure support
- Software testing
- Software configurations and implementation
- Business process analysis and documentation
Key experience
- A relevant degree in Computer Science or similar subject OR commercial experience in technical support
- Excellent communication skills and a willingness to work in a customer facing technical support role
- Experience in any of the following areas would be advantageous but is not essential:
- HTML
- JavaScript
- Jira or similar
- Software testing
- SQL
If you are seeking a role of this nature please get in touch for more information.
Contact Detail:
Spectrum IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior / Graduate Software Support Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as HTML, JavaScript, and SQL. Even if you don't have extensive experience, showing that you've taken the initiative to learn these skills can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, as this role requires excellent customer interaction. Consider role-playing scenarios where you explain technical concepts to non-technical individuals, which will help you convey information clearly during interviews.
✨Tip Number 3
Research the company and its products thoroughly. Understanding their software solutions and the challenges they face will allow you to ask insightful questions during your interview, demonstrating your genuine interest in the role and the company.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach when applying.
We think you need these skills to ace Junior / Graduate Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in technical support or software development. Include specific projects or roles that demonstrate your skills in areas like HTML, JavaScript, or SQL.
Craft a Strong Cover Letter: Write a cover letter that explains why you're interested in the Junior / Graduate Software Support Engineer position. Mention your degree or any commercial experience and how it relates to the role. Show enthusiasm for the company's growth and your desire to contribute.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully communicated technical information to non-technical audiences, whether in previous jobs, projects, or during your studies.
Show Willingness to Learn: Emphasise your eagerness to learn and grow within the company. Mention any relevant training or courses you’ve undertaken, and express your interest in the training opportunities offered by the company.
How to prepare for a job interview at Spectrum IT Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills related to software support. Be prepared to discuss any relevant experience you have with HTML, JavaScript, or SQL, even if it's from your studies or personal projects.
✨Demonstrate Your Communication Skills
As this role involves customer interaction, practice explaining technical concepts in simple terms. You might be asked to role-play a support scenario, so think about how you would communicate effectively with a customer.
✨Research the Company
Familiarise yourself with the company’s products and services. Understanding their cloud infrastructure and software offerings will help you tailor your answers and show genuine interest in the role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the training process, team dynamics, or opportunities for progression within the company.
