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- Tasks: Provide technical support for CCTV, EAS, and RFID solutions in retail.
- Company: Join Johnson Controls, a global leader in innovative retail technology.
- Benefits: Enjoy competitive pay, flexible remuneration, and professional development opportunities.
- Why this job: Make a real impact while working in a diverse and supportive environment.
- Qualifications: Previous experience in EAS/RFID technology and a full driver's license required.
- Other info: Opportunity for travel and hands-on problem-solving in a dynamic field.
The predicted salary is between 36000 - 60000 £ per year.
Service Engineer - Field Based. Sensormatic Solutions helps retailers deliver seamless, personalized experiences through data-driven decision-making across their enterprise. We connect and bridge gaps in retail operations to provide real-time insights into inventory, shoppers, associates, and the retail environment. Our solutions ensure asset and people protection by creating a secure environment throughout the customer journey. Our connected, scalable solutions and strategic insights help retailers confidently embrace the future by integrating online, mobile, and in-store shopping into smooth, personalized experiences. We enable retailers to stay ahead of change, ensuring merchandise availability, empowered associates, and safe, flexible shopping experiences.
What you will do: As Field Technical Service, you'll provide technical support for innovative EAS (Electronic Article Surveillance), RFID, and CCTV solutions to our major retail customers worldwide. You'll need strong problem-solving abilities and a customer-focused mindset.
How you will do it:
- Support the sizing, installation, maintenance, and operation of technological resources while ensuring quality, timely technical support through teamwork and customer service.
- Provide technical support for all Johnson Controls products at customer sites and to internal staff (call centre, administrative support, Field Ops Technicians).
- Develop and test new solutions.
- Create manuals and product guides.
- Perform technical support for company systems and services, including maintenance, updates, evaluations, device installations, and product improvements.
- Handle Level 2 incident resolution and troubleshooting.
- Support field technicians with technology installation and maintenance according to business strategies.
- Analyse new product launches, validate implementations, and train teams on product deployments.
- Contribute to new project development.
- Drive customer satisfaction through comprehensive support: monitoring, documentation, and escalation.
What we look for: Previous experience in a related industry. Previous technical experience in EAS and RFID technology. Full driver's license and willingness to travel.
What we offer: Johnson Controls provides a competitive compensation package based on your qualifications and experience. Our benefits include life and accident insurance, plus Flexible Remuneration options for tax-advantaged services like medical insurance, childcare vouchers, and meal allowances. Beyond competitive pay, we offer job stability, professional development opportunities, ongoing training, and an excellent work environment. Join us to be part of a global company that values diversity, rewards excellence, and inspires people to achieve their best. In our evolving environment, we'll help you build a unique career path. As a team member, you'll have the opportunity to make real impact. The world is waiting for you, and so are we.
Contact Detail:
Johnson Controls Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - CCTV
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in CCTV, EAS, and RFID systems. Being knowledgeable about current innovations will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the industry through platforms like LinkedIn or local tech meetups. Building connections can provide valuable insights into the company culture and may even lead to referrals for the Service Engineer position.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved technical problems in previous roles. Highlighting your problem-solving skills and customer-focused mindset will resonate well with the hiring team.
✨Tip Number 4
Research Johnson Controls and their products thoroughly. Understanding their mission and values will allow you to tailor your conversations and show how you align with their goals, making you a more attractive candidate.
We think you need these skills to ace Service Engineer - CCTV
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Engineer - CCTV. Familiarise yourself with the technologies mentioned, such as EAS, RFID, and CCTV solutions, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support or related industries. Be specific about your problem-solving abilities and customer-focused mindset, as these are key traits for this role.
Craft a Strong Cover Letter: Your cover letter should not only express your interest in the position but also demonstrate your understanding of the company's mission and how your skills align with their needs. Mention your willingness to travel and any relevant certifications.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is crucial for a technical role.
How to prepare for a job interview at Johnson Controls
✨Understand the Technology
Make sure you have a solid grasp of EAS, RFID, and CCTV technologies. Be prepared to discuss how these systems work and their applications in retail environments, as this will demonstrate your technical expertise.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved technical issues. Highlight your analytical thinking and how you approach troubleshooting, as this is crucial for the role.
✨Emphasise Customer Focus
Since the role involves providing support to major retail customers, be ready to discuss how you prioritise customer satisfaction. Share instances where you've gone above and beyond to meet client needs.
✨Demonstrate Teamwork
This position requires collaboration with various teams. Prepare to talk about your experience working in teams, how you contribute to group success, and your ability to communicate effectively with colleagues and clients alike.
