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- Tasks: Lead a team to deliver top-notch service to B2B clients in the green energy sector.
- Company: Join a leading supplier of green energy making a positive impact on the environment.
- Benefits: Enjoy a hybrid work model, competitive salary, and performance bonuses.
- Why this job: Shape service strategies and build strong client relationships in a dynamic industry.
- Qualifications: Five years in strategic management within the B2B energy sector is essential.
- Other info: Opportunity to collaborate with key stakeholders and enhance customer experience.
The predicted salary is between 36000 - 54000 £ per year.
Our client, a leading supplier of green energy, is looking for a Strategic Customer Service Manager to lead a team of 10-15 to deliver exceptional service to strategic B2B clients. You'll build strong relationships, drive customer retention, and ensure a best-in-class service experience. This role offers the opportunity to shape their service strategy, collaborate with key stakeholders and make a real impact.
Key responsibilities:
- Lead & develop a team to assess & meet customer needs while achieving key objectives
- Oversee end-to-end service delivery for strategic business accounts
- Collaborate with internal stakeholders to ensure regulatory compliance and service target
- Support debt recovery efforts and assist Business Sales in securing new clients
- Enhance existing services and support new service launches through effective communication
- Manage third-party relationships to meet internal and regulatory service standards
- Work with Legal, Compliance, and Finance teams on audits and governance
- Contribute to a market-leading B2B customer experience strategy
- Support cost management and business growth initiatives
- Handle internal and external escalations effectively
Skills and Experience required:
- At least five years of proven experience in a strategic management role
- Experience of working within the B2B energy industry (Essential)
- Proven leadership and senior customer relationship management experience
- Strong communication, networking, and stakeholder management skills
- Proficient in Microsoft Office and data analysis
- High numeracy, problem-solving, and strategic thinking ability
- Excellent time management and organisational skills
- Self-motivated, results-driven, and able to manage multiple deadlines
- Strong commercial acumen, with negotiation and project management skills
Location: Stroud/Hybrid
Salary: £45,000 + 30% OTE + bens
Strategic Customer Service Manager employer: Utility People Ltd
Contact Detail:
Utility People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Service Manager
✨Tip Number 1
Network with professionals in the B2B energy sector. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends, which can give you an edge in understanding the market.
✨Tip Number 2
Research the company’s current customer service strategies and identify areas for improvement. This will not only help you during interviews but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlight your leadership style and how it aligns with fostering a strong customer-centric culture.
✨Tip Number 4
Familiarise yourself with the regulatory landscape affecting the B2B energy industry. Being knowledgeable about compliance issues will show that you are well-prepared to handle the responsibilities of the role.
We think you need these skills to ace Strategic Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the B2B energy industry and showcases your leadership skills. Use specific examples that demonstrate your ability to manage teams and drive customer retention.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your background aligns with the role. Emphasise your strategic management experience and your understanding of customer service excellence.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as stakeholder management, problem-solving, and communication. Provide concrete examples of how you've successfully applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Utility People Ltd
✨Showcase Your Leadership Skills
As a Strategic Customer Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in the B2B energy sector.
✨Demonstrate Industry Knowledge
Make sure you have a solid understanding of the B2B energy industry. Research current trends, challenges, and regulations that affect customer service in this field. This will show your potential employer that you're not just qualified, but also passionate about the industry.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and strategic thinking abilities. Prepare scenarios where you've had to handle escalations or improve service delivery, and explain your thought process and the outcomes.
✨Highlight Your Communication Skills
Strong communication is key in this role. Be ready to discuss how you've effectively communicated with stakeholders, managed third-party relationships, and ensured compliance in previous positions. Use specific examples to illustrate your points.
