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- Tasks: Provide IT support, troubleshoot hardware/software issues, and assist users both in-house and remotely.
- Company: Join a rapidly growing FinTech startup in Nottingham, transitioning to a medium-sized company.
- Benefits: Competitive salary up to £27,000 p/a, with potential for negotiation based on experience.
- Why this job: Dynamic work environment with diverse tasks and the chance to grow within an innovative company.
- Qualifications: Experience with Windows OS, hardware fixes, Active Directory, and O365 is preferred but not essential.
- Other info: Immediate start preferred; apply via email or through the job advert.
The predicted salary is between 21600 - 37800 £ per year.
This is an all-encompassing IT Support role which will be a mix of Service Desk and Desktop Support along with project-based work for a Startup in Nottingham City Centre.
Up to £27,000 p/a (negotiable DOE) based on site in Central Nottingham. Looking to get started right away, so immediately available or shorter notice candidates preferred at this stage.
Who are the client? Our client is a FinTech start-up moving into the medium-sized company bracket whose client base has grown exponentially and with that they are looking to move some of their outsourced functions in-house. On this occasion, it’s their IT support function. Based in their state-of-the-art, Central Nottingham offices, the client is looking to expand even further from here.
What will you be doing? Coming in as an IT Support Engineer, one day won’t be the same as the next. Ideally, you will be the first port of call for hardware and software fixes in-house as well as supporting users remotely in a service desk manner. You’ll bring with you a general IT support skillset, preferably having experience of both types of support but not essential.
What will you need?
- Windows OS support
- Hardware fixes (Printers, Laptops etc)
- Active Directory
- O365
What would be desirable?
- Network Troubleshooting
- VoIP
- Cloud
- Desktop Support experience
- Service Desk experience
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
KEY SKILLS: Windows, First Line, O365, Communication, Active Directory
Contact Detail:
Searchability® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS, Active Directory, and O365. Having hands-on experience or even a solid understanding of these tools will help you stand out during any discussions.
✨Tip Number 2
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Be ready to share specific examples that demonstrate your ability to troubleshoot hardware and software problems effectively.
✨Tip Number 3
Since this role involves both service desk and desktop support, think about how you can showcase your versatility. Highlight any experience you have in both areas, and be prepared to explain how you can adapt to different support scenarios.
✨Tip Number 4
Network with current or former employees of the company if possible. Understanding the company culture and the specifics of their IT environment can give you an edge in your conversations and help you tailor your approach.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Engineer. Familiarise yourself with the key skills mentioned in the job description, such as Windows OS support and Active Directory.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in IT support, particularly those involving hardware fixes and service desk experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to adapt in a fast-paced startup environment. Mention specific examples of how you've successfully resolved technical issues in the past.
Follow Application Instructions: Ensure you follow the application instructions carefully. While the job description mentions emailing directly, we encourage you to apply through our website for a streamlined process and to keep track of your application status.
How to prepare for a job interview at Searchability®
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, Active Directory, and O365. Be prepared to discuss how you've used these tools in previous roles or projects, as they are crucial for the Technical Support Engineer position.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. Think of specific examples where you successfully resolved hardware or software issues, especially in a service desk environment. This will highlight your practical experience.
✨Communicate Clearly
Effective communication is key in IT support. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy. This will demonstrate your ability to connect with clients and colleagues alike.
✨Show Enthusiasm for the Role
Express your excitement about working in a startup environment and your willingness to adapt to various tasks. Companies appreciate candidates who are eager to learn and grow within their organisation, especially in a dynamic setting like a FinTech startup.
