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For Companies At a Glance
- Tasks: Be the go-to person for IT support, managing tickets and resolving tech issues.
- Company: Join a leading private equity firm known for its growth and success.
- Benefits: Enjoy a competitive salary and a great benefits package in a dynamic environment.
- Why this job: Perfect for those starting their IT career, with opportunities to grow and learn.
- Qualifications: 1 year of IT support experience and a passion for helping users.
- Other info: This role is based in London, requiring four days in the office.
The predicted salary is between 30000 - 35000 £ per year.
A leading private equity firm with a strong track record of growth and success is expanding its Helpdesk function. We’re looking for a motivated 1st Line Support / Helpdesk Engineer to join our team and help deliver high-quality support to our users, ensuring reliability, security, and excellent service.
About the Role:
As a 1st Line Support Engineer, you will be the first point of contact for IT support within the business. You’ll manage support tickets, communicate directly with users, and resolve issues related to laptop setups, Microsoft 365, and general IT security. This role is ideal for someone early in their IT career—whether just starting out or with limited experience—who is eager to grow in a dynamic Financial Services environment.
Location & Salary:
This is a London-based role, requiring four days per week in the office. Salary is £30,000 to £35,000, depending on experience, plus a competitive benefits package.
What We’re Looking For:
- Minimum 1 year of IT support experience, ideally with Microsoft technologies (e.g., Office 365, Active Directory, laptop configuration)
- IT-related education (college or university level)
- Strong passion for supporting users and delivering excellent service
- Excellent communication and interpersonal skills
If this sounds like the right opportunity for you, click the link to apply today.
1st Line Support Engineer employer: Lawrence Harvey
Contact Detail:
Lawrence Harvey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Active Directory, as these are key technologies you'll be working with. Consider setting up a test environment at home to practice common tasks like user management and troubleshooting.
✨Tip Number 2
Brush up on your communication skills, as you'll be the first point of contact for users needing support. Practising how to explain technical issues in simple terms can make a big difference in user satisfaction.
✨Tip Number 3
Gain experience with ticketing systems if you haven't already. Familiarity with tools like Jira or ServiceNow can help you stand out, as they are commonly used in IT support roles.
✨Tip Number 4
Network with professionals in the financial services sector. Attend local meetups or online forums to learn more about the industry and potentially get referrals that could help you land the job.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially with Microsoft technologies like Office 365 and Active Directory. Emphasise any previous roles where you managed support tickets or provided user assistance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and your eagerness to grow in the financial services sector. Mention specific examples of how you've successfully resolved user issues in the past.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you showcase your interpersonal skills in both your CV and cover letter. Provide examples of how you've effectively communicated with users to resolve their IT issues.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail.
How to prepare for a job interview at Lawrence Harvey
✨Show Your Passion for IT Support
Make sure to express your enthusiasm for helping users and delivering excellent service. Share specific examples of how you've gone above and beyond to assist someone in the past, as this will demonstrate your commitment to the role.
✨Familiarise Yourself with Microsoft Technologies
Since the role involves working with Microsoft 365 and other technologies, brush up on your knowledge of these tools. Be prepared to discuss your experience with them and any troubleshooting steps you might take for common issues.
✨Prepare for Common Support Scenarios
Think about typical support scenarios you might encounter, such as laptop setups or user access issues. Practising how you would approach these problems can help you articulate your thought process during the interview.
✨Demonstrate Strong Communication Skills
As a 1st Line Support Engineer, you'll need to communicate effectively with users. During the interview, focus on how you explain technical concepts in simple terms and ensure you listen actively to any questions or concerns raised by the interviewer.
