Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for patients, ensuring they feel valued and informed.
- Company: Optical Express is dedicated to exceptional patient care and community support.
- Benefits: Enjoy 29 days annual leave, free eye surgeries, and ongoing training opportunities.
- Why this job: Join a fun, rewarding team focused on excellence and making a positive impact.
- Qualifications: Passion for customer service, strong organisational skills, and clear communication are essential.
- Other info: Must be available to work weekends; modern working environment provided.
The predicted salary is between 20400 - 28400 £ per year.
Hours: Full Time - 40 hours (Must be happy to work weekends)
Salary: £25,400 per annum + Bonus
Location: Dudley
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations
- Scanning patients eyes using state of the art equipment as part of a full health check
- Assisting patients to complete health questionnaires
- Introducing patients to their optometrist
- Scheduling treatment date
- Discussing finance options
- Accurately maintaining patient records
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and other treatments. This knowledge will help you engage confidently with patients and demonstrate your commitment to their care.
✨Tip Number 2
Practice your communication skills by role-playing patient interactions with friends or family. This will prepare you for the diverse range of conversations you'll have as a Patient Advisor and help you articulate your thoughts clearly.
✨Tip Number 3
Showcase your organisational skills by creating a mock schedule for patient consultations and follow-ups. This will not only help you manage your time effectively but also demonstrate your proactive approach during interviews.
✨Tip Number 4
Research common questions and concerns patients may have regarding eye treatments. Being well-informed will allow you to address these issues confidently, making you a standout candidate for the Patient Advisor role.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Patient Advisor. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships with patients. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: In your CV, emphasise your organisational skills and communication abilities. Mention any previous experience in healthcare or customer service that illustrates your capability to thrive in a patient-focused environment.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a patient-facing role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share any relevant experiences where you went above and beyond to help patients, as this aligns with the company's commitment to making patients feel like superstars.
✨Demonstrate Strong Communication Skills
Since the role involves interacting with a diverse range of people, practice clear and articulate communication. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations, to showcase your ability to connect with patients.
✨Highlight Organisational Skills
The job requires strong organisational skills, so be ready to discuss how you manage your time and tasks efficiently. You could mention specific tools or methods you use to stay organised, which will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of situations where you had to deal with difficult patients or unexpected challenges, and explain how you resolved them while maintaining a positive experience.
