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- Tasks: Provide 1st line IT support, troubleshoot issues, and manage user accounts.
- Company: Join a leading logistics company in Glasgow, ensuring smooth IT operations.
- Benefits: Enjoy a starting salary of £28,000, career growth, training budget, and employee benefits.
- Why this job: Kickstart your IT career in a supportive environment with hands-on experience and growth opportunities.
- Qualifications: Drivers license required; knowledge of Active Directory and Windows troubleshooting preferred.
- Other info: Flexible work with travel to various sites as needed.
The predicted salary is between 24000 - 32000 £ per year.
Are you looking to make your mark in IT Support? Do you have a drivers license? Then this could be the career opportunity you have been looking for.
About the Company:
Join a leading logistics company based in Glasgow that keeps supply chains moving across the UK and beyond. They are committed to maintaining seamless IT operations to support business-critical systems. Due to a recent internal promotion, they are looking for a 1st Line IT Support Technician to provide efficient and friendly technical support to our internal teams.
Role Overview:
As a 1st Line IT Support Technician, you’ll be the first point of contact for all IT-related issues across the business. You’ll provide day-to-day technical support, troubleshooting hardware, software, and network issues to ensure smooth business operations. This is a fantastic opportunity for someone eager to develop their IT career in a fast-paced and supportive environment. This role will require you to travel to sites as and when required so any successful applicant will need to be able to drive with access to a vehicle.
Key Responsibilities:
- User Support & Troubleshooting: Provide 1st line technical support via phone, email, and in-person across various locations. Diagnose and resolve hardware, software, and network issues efficiently.
- Active Directory & User Management: Create, modify, and disable user accounts in Active Directory (AD). Manage group memberships, permissions, and password resets.
- Hardware & Software Maintenance: Install, configure, and maintain desktops, laptops, printers, and mobile devices. Perform regular system updates, patches, and antivirus checks.
- Network & Connectivity Support: Assist with basic network troubleshooting, including Wi-Fi, LAN, and VPN connectivity. Identify and resolve issues related to network performance and connectivity.
Skills & Experience that you will gain:
- Technical Expertise: Knowledge of Active Directory (AD) and user management. Experience troubleshooting Windows operating systems (Windows 10/11). Basic understanding of networking principles, including TCP/IP, DNS, and DHCP. Hands-on experience supporting desktops, laptops, printers, and mobile devices. Familiarity with Microsoft 365 applications and email configurations. Ability to diagnose and resolve hardware and software-related issues.
- Problem Solving & Communication: Excellent troubleshooting skills with a methodical and analytical approach. Strong communication skills with the ability to explain technical concepts to non-technical users. Ability to prioritise and manage multiple support requests in a fast-paced environment.
What We Offer:
- Entry level salary of £28,000 per annum (£2k on call + overtime in addition)
- Opportunities for career growth and progression
- Training and development budget
- Supportive and collaborative work environment
- Employee benefits, including pension and holiday package
Contact Detail:
Net Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Windows operating systems. Having hands-on experience or even just a solid understanding of these tools will make you stand out during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Being able to demonstrate your problem-solving abilities through real-life examples can impress the hiring team.
✨Tip Number 3
Since this role involves communication with non-technical users, practice explaining technical concepts in simple terms. This will show your potential employer that you can effectively support users who may not be tech-savvy.
✨Tip Number 4
Make sure to highlight any previous customer service experience you have. The ability to provide friendly and efficient support is crucial in IT roles, and showcasing this skill can give you an edge over other candidates.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, especially in troubleshooting hardware and software issues. Mention any familiarity with Active Directory, Windows operating systems, and networking principles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your problem-solving skills and ability to communicate technical concepts clearly to non-technical users.
Showcase Relevant Skills: Emphasise your technical expertise in areas like user management, network connectivity, and maintenance of IT equipment. Provide examples of how you've successfully resolved IT issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Net Talent
✨Show Your Technical Skills
Be prepared to discuss your knowledge of Active Directory, Windows operating systems, and basic networking principles. You might be asked to troubleshoot a hypothetical issue, so brush up on your problem-solving techniques.
✨Demonstrate Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. Consider examples from past experiences where you successfully helped someone understand a technical issue.
✨Highlight Your Customer Service Experience
As a 1st Line IT Support Technician, providing friendly and efficient support is key. Share examples of how you've handled customer queries or resolved issues in a previous role, showcasing your ability to remain calm under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific IT support scenarios. Think about common issues like network connectivity problems or software malfunctions, and outline your approach to resolving them effectively.
