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- Tasks: Provide friendly 1st line IT support and troubleshoot tech issues daily.
- Company: Join a leading logistics company in Glasgow, keeping supply chains moving across the UK.
- Benefits: Enjoy a salary up to £28,000, career growth, training budget, and employee perks.
- Why this job: Kickstart your IT career in a fast-paced, supportive environment with real impact.
- Qualifications: Knowledge of Active Directory, Windows OS, and basic networking principles required.
- Other info: Must be able to drive and travel to various sites as needed.
The predicted salary is between 24000 - 32000 £ per year.
About the Company: Join a leading logistics company based in Glasgow that keeps supply chains moving across the UK and beyond. They are committed to maintaining seamless IT operations to support business-critical systems. Due to a recent internal promotion, they are looking for a 1st Line IT Support Technician to provide efficient and friendly technical support to our internal teams.
Role Overview: As a 1st Line IT Support Technician, you’ll be the first point of contact for all IT-related issues across the business. You’ll provide day-to-day technical support, troubleshooting hardware, software, and network issues to ensure smooth business operations. This is a fantastic opportunity for someone eager to develop their IT career in a fast-paced and supportive environment. This role will require you to travel to sites as and when required so any successful applicant will need to be able to drive with access to a vehicle.
Key Responsibilities:
- User Support & Troubleshooting: Provide 1st line technical support via phone, email, and in-person across various locations. Diagnose and resolve hardware, software, and network issues efficiently.
- Active Directory & User Management: Create, modify, and disable user accounts in Active Directory (AD). Manage group memberships, permissions, and password resets.
- Hardware & Software Maintenance: Install, configure, and maintain desktops, laptops, printers, and mobile devices. Perform regular system updates, patches, and antivirus checks.
- Network & Connectivity Support: Assist with basic network troubleshooting, including Wi-Fi, LAN, and VPN connectivity. Identify and resolve issues related to network performance and connectivity.
Skills & Experience Required:
- Technical Expertise: Knowledge of Active Directory (AD) and user management. Experience troubleshooting Windows operating systems (Windows 10/11). Basic understanding of networking principles, including TCP/IP, DNS, and DHCP. Hands-on experience supporting desktops, laptops, printers, and mobile devices. Familiarity with Microsoft 365 applications and email configurations. Ability to diagnose and resolve hardware and software-related issues.
- Problem Solving & Communication: Excellent troubleshooting skills with a methodical and analytical approach. Strong communication skills with the ability to explain technical concepts to non-technical users. Ability to prioritise and manage multiple support requests in a fast-paced environment.
Desirable Skills (Nice to Have): Basic knowledge of Hyper-V.
What We Offer:
- Salary up to £28,000 per annum (£2k on call + overtime in addition)
- Opportunities for career growth and progression
- Training and development budget
- Supportive and collaborative work environment
- Employee benefits, including pension and holiday package
Information Technology Support Technician employer: Net Talent
Contact Detail:
Net Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with Active Directory and user management, as these are key responsibilities in the role. Consider setting up a test environment to practice creating and managing user accounts, which will give you hands-on experience.
✨Tip Number 2
Brush up on your troubleshooting skills for Windows operating systems, particularly Windows 10 and 11. You can do this by exploring common issues online and trying to resolve them on your own system or a friend's.
✨Tip Number 3
Since the role involves network support, make sure you understand basic networking principles like TCP/IP, DNS, and DHCP. You could take an online course or watch tutorials to solidify your knowledge in these areas.
✨Tip Number 4
Practice explaining technical concepts in simple terms, as strong communication skills are essential for this position. You might want to try teaching a friend or family member about a tech issue you've resolved to enhance your ability to communicate effectively.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your technical expertise in Active Directory, Windows operating systems, and troubleshooting abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you've successfully provided IT support and how you can contribute to their operations.
Highlight Problem-Solving Skills: In your application, provide examples of how you've effectively diagnosed and resolved IT issues in previous roles. This will demonstrate your analytical approach and ability to handle multiple support requests.
Showcase Communication Abilities: Since strong communication skills are essential for this role, include instances where you've explained technical concepts to non-technical users. This will illustrate your capability to bridge the gap between IT and other teams.
How to prepare for a job interview at Net Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Windows operating systems, and basic networking principles. Highlight specific examples of how you've diagnosed and resolved technical issues in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to walk through your thought process when troubleshooting a problem. Employers appreciate candidates who can think methodically and analytically under pressure.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. Use clear language and avoid jargon to ensure your communication is effective.
✨Prepare for Scenario-Based Questions
Expect questions that present hypothetical IT support scenarios. Think about how you would handle common issues like network connectivity problems or user account management, and articulate your approach clearly.
