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For Companies At a Glance
- Tasks: Provide 2nd line IT support, troubleshooting hardware and software issues.
- Company: Join a leading professional services organisation in modern South Manchester offices.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team, enhancing your IT skills while making a real impact.
- Qualifications: Experience in 2nd line support, knowledge of Windows, Office 365, and Active Directory required.
- Other info: Ideal for motivated individuals looking to advance their IT career.
The predicted salary is between 28800 - 43200 £ per year.
Are you an IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester.
About the Role
As a 2nd Line Support Engineer, you’ll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You’ll handle and work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.
Key Responsibilities
- Provide 2nd line support across the organisation (hardware and software).
- Troubleshoot and resolve issues related to:
- Windows OS & Office 365
- Active Directory & Group Policy
- Endpoint patching and compliance
- Apple mobile device support
- Laptop and desktop break/fix and setup
Key Skills & Experience
- Solid experience in a 2nd line or advanced service desk role.
- Strong knowledge of Windows 10/11, Office 365, Active Directory, and Group Policy.
- Experience with endpoint patching tools and hardware support.
- Familiarity with mobile device support, particularly Apple/iOS.
- Confidence in supporting end users in a busy, professional environment.
- Proactive attitude with the ability to prioritise tasks and work independently or as part of a team.
If you are a motivated 1st/2nd Line Support Engineer looking to take the next step in your career, we would love to hear from you. Please get in touch for further information on this exciting opportunity.
Contact Detail:
Xpertise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office 365. Being able to demonstrate your hands-on experience with these tools during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Active Directory and Group Policy. Prepare to discuss specific scenarios where you've successfully resolved similar problems in the past.
✨Tip Number 3
Showcase your ability to work both independently and as part of a team. Think of examples from your previous roles where you collaborated with colleagues to solve complex IT issues or improve processes.
✨Tip Number 4
Prepare questions about the company's IT environment and the tools they use. This not only shows your interest in the role but also gives you insight into how you can contribute effectively to their team.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line support roles. Emphasise your knowledge of Windows OS, Office 365, and Active Directory, as these are key skills for the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and troubleshooting. Mention specific examples of how you've successfully resolved technical issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with endpoint patching, mobile device support, and any familiarity with ITIL processes. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support.
How to prepare for a job interview at Xpertise Recruitment
✨Know Your Technical Stuff
Make sure you're well-versed in the key technologies mentioned in the job description, like Windows 10/11, Office 365, and Active Directory. Brush up on troubleshooting techniques for both hardware and software issues, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach and ability to work under pressure.
✨Demonstrate Team Collaboration
Since you'll be part of an internal IT team, it's important to show that you can collaborate effectively. Be ready to talk about times when you've worked with others to solve problems or improve processes, and emphasise your communication skills.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the role and the company. Inquire about the team's current challenges, the tools they use, or how they measure success in the IT department. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
