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- Tasks: Engage with parents to book kids on adventure camps and manage bookings efficiently.
- Company: Join PGL, a leader in creating transformative outdoor experiences for children.
- Benefits: Enjoy 20 days holiday, discounts, and access to wellbeing resources.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and computer literacy are essential; experience in customer service is a plus.
- Other info: Flexible working options available, including remote work during peak times.
The predicted salary is between 19700 - 19700 £ per year.
Fair pay for all - We are dedicated to aligning our pay rates with the real Living Wage so our pay rate is £24,765. Earn commission of 0.3% net revenue (on average £130 per month). Permanent, full-time. Working 37.5 hours per week Monday to Friday with a rotating Saturday and on-call rota (time given back in lieu). Based at our Support Centre in Ross-on-Wye, Herefordshire, with 1-2 days working from home subject to peak dates.
Our Consumer department is responsible for converting sales and providing excellent customer service to our customers booking Kids Adventure Camps and Family Adventure Holidays in the UK and Northern France, generating revenue in excess of £5 million. Within this role, you will be interacting with parents to book children aged 8-16 onto a Kids Camp across our 12 UK centres or our UK flagship Family Adventure centres & Disneyland breaks in Paris. Using a CRM and internal reservation system, you will be expected to maximise sales opportunities by phone and email, whilst providing high levels of customer service in order to meet customers' needs and secure future re-bookings.
Key responsibilities include:
- Converting the maximum number of sales leads from new and existing PGL customers
- Effectively managing all pre-travel administration of bookings, demonstrating strong customer service skills
- Maintaining accurate records of each booking, including recording of customer details and needs, using CRM and internal reservation systems
- Contribute to departmental seasonal and annual performance targets
Is this you?
- Experience of demonstrating excellent oral and written communication skills, with a confident and polite telephone manner
- Confidence - must have the ability to listen to customers and proactively seek to meet their needs
- Strong personal organisation skills - ability and experience of effectively prioritising workloads and multi-tasking in a busy open-plan office environment
- Computer literate with experience of Outlook and Excel
- Keen attention to detail
- The ability to work unsupervised and as part of a team, adhering to strict deadlines
A place to thrive
Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training. No matter your background, ethnicity, age, neurodivergence or anything else... PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.
Fair pay and benefits for all
- Happy holidays - 20 days annual leave (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave!
- Paid time-off to volunteer your time to worthwhile causes.
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
- Access to our financial wellbeing platform for financial assistance if you need it
- Big savings and exclusive perks at 100s of high street retailers
- PGL discounted holidays and 20% discount in all our on-site shops
For any enquiries, please email resourcing@pgl.co.uk. We would expect any current PGL employees interested in this role to inform their line manager of their intention to apply, where possible. We hire the best talent and value a diverse team; so we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Sales Advisor - Ross-on-Wye employer: PGL
Contact Detail:
PGL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Ross-on-Wye
✨Tip Number 1
Familiarise yourself with PGL's mission and values. Understanding their commitment to creating transformative experiences for children will help you align your responses during the interview, showcasing your passion for their purpose.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves interacting with parents and booking children for camps, demonstrating your ability to handle inquiries and resolve issues effectively will be crucial in impressing the hiring team.
✨Tip Number 3
Prepare examples of how you've successfully managed multiple tasks in a busy environment. This will highlight your organisational skills and ability to prioritise, which are essential for the Sales Advisor position.
✨Tip Number 4
Familiarise yourself with CRM systems and internal reservation processes. Being able to discuss your experience or knowledge in using such tools will demonstrate your readiness to hit the ground running in this role.
We think you need these skills to ace Sales Advisor - Ross-on-Wye
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you demonstrated excellent communication skills and the ability to meet customer needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with children and your enthusiasm for the role. Mention specific examples of how you've successfully converted sales leads or provided exceptional customer service in the past.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, attention to detail, and ability to work both independently and as part of a team. These are key attributes for the Sales Advisor position.
Prepare for Potential Questions: Think about how you would respond to questions regarding your sales techniques and customer service experiences. Be ready to discuss how you would handle various customer scenarios, especially in a busy environment.
How to prepare for a job interview at PGL
✨Know the Company
Before your interview, take some time to research PGL and its mission. Understanding their commitment to providing enriching experiences for children will help you align your answers with their values and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
As a Sales Advisor, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through phone or email. Highlight your ability to listen and respond to customer needs.
✨Demonstrate Organisation and Multi-tasking
The role requires strong personal organisation skills. Be ready to discuss how you prioritise tasks and manage your workload in a busy environment. Consider sharing specific instances where you successfully juggled multiple responsibilities.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your genuine interest and helps you assess if it's the right fit for you.
