Server Build Technician

Below is an outline of the responsibilities for this position:

• Building, implementing, integrating, and managing IT infrastructure solutions

• Providing high-quality technical solutions to clients based on their business needs

• Working with IBM teams, including clients, vendors, subcontractors, and other partners

• Applying technical skills in client billable services and implementation environments

• The role requires working 12.5-hour shifts in a pattern of 4 shifts on followed by 3 shifts off, and alternately, 3 shifts on followed by 4 shifts off. The role also includes shift allowances and involves rotation within a 24/7 Data Centre operation. Remote work options are not available for this position.

Specific tasks include:

• Racking, building, cabling, configuring, and provisioning servers

• Racking, cabling, and deploying networking equipment

• Troubleshooting, testing, and quality assurance of server hardware

• Professionally resolving hardware issues via trouble tickets

• Troubleshooting and resolving problems with basic network and operating system installations and configurations

• Monitoring and managing datacenter infrastructure

• Monitoring and assisting the automated provisioning system for new server orders

• Monitoring and escalating issues with customer servers as necessary

• Monitoring and escalating any abnormalities in the datacenter through regular walkthroughs

• 2 to 3 years of experience working in a 24/7 datacenter environment, preferably with IBM Cloud

• Experience in Operating System Installation (Windows Server, Linux, Unix, VMWare, etc.)

• Experience in racking, cabling, and deploying servers and networking equipment

• Good knowledge of PC hardware concepts and component installation

• Good knowledge of various internet-related services and software (mail, web, trouble ticket system, etc).

• Solid understanding of RAID technologies

• Able to work in shift rotations that may include day, evening, overnight and/or during weekends, holiday

• Must be willing to learn quickly, multi-task, and work in a fast-paced environment

• Must be fluent in English.

Preferred Technical and Professional Expertise

• Applicable IT certifications: CompTIA (A+, Server+, Network+), Cisco (CCNA)

• Customer focused attitude with previous customer service experience.

• Able to work independently with minimal supervision and/or with a team

• Former experience in similar position in IBM DCs