Below is an outline of the responsibilities for this position:
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Building, implementing, integrating, and managing IT infrastructure solutions
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Providing high-quality technical solutions to clients based on their business needs
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Working with IBM teams, including clients, vendors, subcontractors, and other partners
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Applying technical skills in client billable services and implementation environments
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The role requires working 12.5-hour shifts in a pattern of 4 shifts on followed by 3 shifts off, and alternately, 3 shifts on followed by 4 shifts off. The role also includes shift allowances and involves rotation within a 24/7 Data Centre operation. Remote work options are not available for this position.
Specific tasks include:
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Racking, building, cabling, configuring, and provisioning servers
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Racking, cabling, and deploying networking equipment
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Troubleshooting, testing, and quality assurance of server hardware
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Professionally resolving hardware issues via trouble tickets
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Troubleshooting and resolving problems with basic network and operating system installations and configurations
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Monitoring and managing datacenter infrastructure
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Monitoring and assisting the automated provisioning system for new server orders
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Monitoring and escalating issues with customer servers as necessary
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Monitoring and escalating any abnormalities in the datacenter through regular walkthroughs
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2 to 3 years of experience working in a 24/7 datacenter environment, preferably with IBM Cloud
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Experience in Operating System Installation (Windows Server, Linux, Unix, VMWare, etc.)
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Experience in racking, cabling, and deploying servers and networking equipment
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Good knowledge of PC hardware concepts and component installation
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Good knowledge of various internet-related services and software (mail, web, trouble ticket system, etc).
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Solid understanding of RAID technologies
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Able to work in shift rotations that may include day, evening, overnight and/or during weekends, holiday
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Must be willing to learn quickly, multi-task, and work in a fast-paced environment
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Must be fluent in English.
Preferred Technical and Professional Expertise
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Applicable IT certifications: CompTIA (A+, Server+, Network+), Cisco (CCNA)
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Customer focused attitude with previous customer service experience.
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Able to work independently with minimal supervision and/or with a team
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Former experience in similar position in IBM DCs
Contact Detail:
IBM Recruiting Team