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- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and community impact.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, supportive team focused on excellence and making a difference.
- Qualifications: Strong communication skills, self-motivated, and a passion for customer service required.
- Other info: Full training provided; part-time hours available.
The predicted salary is between 15200 - 20400 £ per year.
Location – Carlisle
Hours – Part Time - 16/24 hours
Salary – £25,400 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Flexible Working Advisor employer: Optical Express
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Working Advisor
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about health-related topics. This will help you feel more confident when discussing patient information and building relationships with potential patients.
✨Tip Number 3
Research common questions asked in patient advisor roles, especially those related to customer service and patient care. Being prepared with thoughtful answers will demonstrate your knowledge and enthusiasm for the position.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Flexible Working Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Patient Advisor role. Emphasise your communication skills, organisational abilities, and any customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of Optical Express's values. Mention specific examples of how you've demonstrated strong communication and negotiation skills in previous roles.
Highlight Relevant Experience: In your application, focus on experiences that relate to building relationships with patients and providing excellent customer service. Use concrete examples to illustrate your ability to make patients feel comfortable and relaxed.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Optical Express
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Be prepared to demonstrate your ability to engage with both patients and professionals. Practice clear and confident responses to common interview questions.
✨Highlight Your Customer Service Experience
This role requires a world-class customer service approach. Share specific examples from your past experiences where you successfully handled customer interactions, resolved issues, or built relationships.
✨Demonstrate Your Organisational Skills
The job involves maintaining accurate patient records and scheduling consultations. Be ready to discuss how you manage your time and stay organised in a busy environment.
✨Express Your Passion for Patient Care
Optical Express values a culture of care and integrity. Convey your passion for helping others and your commitment to providing exceptional patient care during the interview.
