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- Tasks: Take inbound calls and help customers purchase amazing tech products.
- Company: Join a dynamic team in Loughborough focused on delivering top-notch customer service.
- Benefits: Enjoy uncapped commission, full training, and flexible working hours.
- Why this job: Be part of a fun, tech-savvy environment where you can build lasting customer relationships.
- Qualifications: Customer service experience is a plus; passion for tech and great communication skills are essential.
- Other info: Work Monday to Friday with one weekend shift every two weeks.
The predicted salary is between 24000 - 36000 £ per year.
Inbound Sales Advisors based in Loughborough, taking calls from customers that have been on the website and looking to purchase some amazing tech ! As an advisor you can expect to take between 40-50 calls on average per day and will be tasked with understanding the customers needs, closing the sale, building the customers basket (including services) and walking them through the full sales journey. There will be 2 weeks training – 09:00 – 17:30 Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range – 8hr Shift) 1 in every 2 weekend – 09:00-17:30 Job Role: Your key responsibilities, which are not exhaustive and not limited to include: Managing inbound calls to the business from clients / customers’ requests. Working towards and aiming to exceed sales expectations. Exploring customer needs and offering suitable products and services from the website. Guiding the customer through the sales journey whilst ensuring they are kept fully informed. Building relationships with customers to ensure converting a one-time customer into a customer for life. Delivering a best-in-class customer experience. Maximise up selling opportunities whilst ensuring the customer has an informed choice. Uncapped Commission Structure Key Skills: A commitment to providing great service. Customer Service experience, ideally within a Contact Centre environment. Excellent communication skills. To be driven with the desire to consistently exceed sales targets. Flexible and adaptable. A passion for putting customers first and creating customers for life. A passion for tech ! A previous sales experience would be desirable. IT literate with the ability to navigate multiple systems quickly and efficiently. This role is subject to a Clean DBS it is imperative that each applicant provides support to the process. Full Training is given. If this is the job for you, please submit your CV, or call (phone number removed) ask for Michelle or email to (url removed)
Customer Service - Inbound employer: Pertemps Leicester
Contact Detail:
Pertemps Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Inbound
✨Tip Number 1
Familiarize yourself with our products and services. Since you'll be guiding customers through their purchase journey, having a solid understanding of what we offer will help you answer questions confidently and make suitable recommendations.
✨Tip Number 2
Practice your communication skills! Since this role involves taking a high volume of calls, being able to articulate clearly and listen actively will set you apart. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Show your passion for tech! When speaking with potential customers, your enthusiasm can be contagious. Share your own experiences with technology and how it has positively impacted your life to create a connection.
✨Tip Number 4
Be prepared to discuss your previous customer service and sales experiences. Think of specific examples where you exceeded targets or provided exceptional service, as these stories will demonstrate your capability and fit for the role.
We think you need these skills to ace Customer Service - Inbound
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of the Inbound Sales Advisor position. Highlight your customer service experience and any relevant sales skills in your application.
Tailor Your CV: Customize your CV to reflect the key skills mentioned in the job description, such as excellent communication skills, a passion for tech, and experience in a contact center environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your commitment to providing great service and your desire to exceed sales targets. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Your Availability: Since the role requires flexibility with shifts, make sure to mention your availability clearly in your application. This shows that you are ready to meet the company's scheduling needs.
How to prepare for a job interview at Pertemps Leicester
✨Show Your Passion for Tech
Make sure to express your enthusiasm for technology during the interview. Share any personal experiences or interests related to tech products, as this will resonate well with the company's focus.
✨Demonstrate Excellent Communication Skills
Since the role involves managing inbound calls, practice clear and concise communication. Be prepared to showcase how you can effectively listen to customer needs and respond appropriately.
✨Prepare for Sales Scenarios
Anticipate questions about sales techniques and be ready to discuss how you would handle various customer scenarios. Highlight your ability to upsell and provide a best-in-class customer experience.
✨Emphasize Customer-Centric Approach
Illustrate your commitment to customer service by sharing examples from your past experiences. Discuss how you build relationships with customers and ensure they feel valued throughout their journey.
