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- Tasks: Be the go-to for IT support, troubleshooting hardware/software issues and setting up new users.
- Company: Join a fast-scaling HealthTech organisation with millions of users and a modern tech team.
- Benefits: Enjoy 4 days on-site in Newcastle, 1 WFH day, mentorship, and learning opportunities.
- Why this job: Work in a buzzing office culture, utilising AI and growing your skills in a supportive environment.
- Qualifications: 1–2 years in a 1st line support role with strong Microsoft 365 knowledge required.
- Other info: Be part of a team that’s bringing everything in-house after major external success.
The predicted salary is between 24000 - 42000 £ per year.
Looking to be part of something that’s scaling fast, backed by millions of users, and built on real energy? Digital is exclusively partnered with a HealthTech organisation in the North, and we’re helping them hire a 1st Line Engineer to join their growing internal tech team, now bringing everything in-house after major external success.
You’ll be the go-to for all things IT support. 4 days on-site in Newcastle, 1 WFH day.
- Join a buzzing, modern office with a growing in-house tech team
- Loads of room to grow with mentorship + learning opportunities
- Work with a business that utilises AI
Requirements:
- 1–2 years’ commercial experience in a 1st line support role
- Strong knowledge of Microsoft 365 / Office 365
- Be the first point of contact for all IT-related issues across the business
- Troubleshoot and resolve hardware/software issues for laptops, desktops, printers and mobile devices
- Set up new users, accounts, and permissions in line with onboarding processes
- Support the team with Microsoft 365 apps (Teams, Outlook, SharePoint, etc.)
- Keep internal documentation and asset registers up to date
- Support the IT team with wider infrastructure and tech rollouts
1st Line Support Engineer / Helpdesk Engineer employer: G.Digital
Contact Detail:
G.Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer / Helpdesk Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, especially Microsoft 365 and its applications. Being able to demonstrate your proficiency in these tools during your interactions can set you apart from other candidates.
✨Tip Number 2
Research the company’s culture and values, particularly their focus on health tech and AI. Tailoring your conversations to reflect an understanding of their mission can show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues. Having specific examples ready will help you illustrate your problem-solving skills and experience in a 1st line support role.
✨Tip Number 4
Network with current or former employees of the company through platforms like LinkedIn. Engaging with them can provide valuable insights into the role and the team dynamics, which you can leverage during your application process.
We think you need these skills to ace 1st Line Support Engineer / Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st line support roles. Emphasise your knowledge of Microsoft 365 and any troubleshooting skills you possess. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your eagerness to join a growing team. Mention specific experiences where you've successfully resolved IT issues or supported users, and express your interest in working with AI technologies.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've effectively troubleshot hardware and software issues in previous roles. Highlight your ability to set up new users and manage accounts, as these are key responsibilities for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at G.Digital
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft 365 and any troubleshooting you've done in previous roles. Be prepared to discuss specific examples of how you've resolved hardware or software issues.
✨Demonstrate Your Communication Skills
As a 1st Line Support Engineer, you'll be the first point of contact for IT issues. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with users who may not have a technical background.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT support scenarios. Think about past experiences where you successfully resolved issues and be ready to walk the interviewer through your thought process.
✨Research the Company Culture
Familiarise yourself with the HealthTech organisation's values and work environment. Showing that you understand their mission and are excited about being part of a growing team can set you apart from other candidates.
