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- Tasks: Join our Patient Dining team to provide excellent catering services and support patients' needs.
- Company: Medirest, part of Compass Group UK&I, delivers top-notch hotel services in healthcare settings.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real difference in patients' lives while working in a dynamic and rewarding role.
- Qualifications: No prior experience needed; just a passion for patient care and a willingness to learn.
- Other info: This role requires a Disclosure & Barring Service check, covered by the employer.
The predicted salary is between 20000 - 28000 £ per year.
Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services. As a Ward Hostess/Host you would provide a warm and welcoming environment for patients. Every day is different and by facilitating patients' nutrition and hydration needs, you can make a real difference!
Key responsibilities:- Provide menus, take orders from patients and support with all dietary and allergen queries.
- Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service.
- Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service.
- Liaise with ward staff to ensure patients' needs are met in a timely manner.
- Offer great customer service by always putting the patient first.
- Have awareness of food & hygiene standards.
- Be passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff.
- Be able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Be confident working in a hospital environment and aware at times you will come in contact with patients that are particularly unwell or showing signs of distress.
- Take pride in what you do and have a willingness to learn and go the extra mile for our patients.
This position is subject to a Disclosure & Barring Service check; costs met by the employer.
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Contact Detail:
One Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Hostess/host - Dartford
✨Tip Number 1
Familiarise yourself with the healthcare environment. Understanding the basics of patient care and the importance of nutrition in a hospital setting can give you an edge during interviews. It shows your commitment to the role and your willingness to contribute positively to patient wellbeing.
✨Tip Number 2
Practice your customer service skills. Since this role heavily involves interacting with patients, honing your communication skills and learning how to handle various situations with empathy will be beneficial. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research Medirest and its values. Understanding the company culture and what they stand for can help you align your answers during the interview. Highlighting how your personal values match theirs can make a strong impression.
✨Tip Number 4
Be prepared to discuss teamwork. This role requires working closely with ward staff and other team members, so think of examples from your past experiences where you successfully collaborated with others. Emphasising your ability to work under pressure as part of a team will demonstrate your suitability for the position.
We think you need these skills to ace Ward Hostess/host - Dartford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Ward Hostess/Host position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and patient care. Use specific examples from your past experiences to demonstrate your ability to communicate effectively and work under pressure.
Highlight Relevant Experience: If you have previous experience in hospitality or healthcare, make sure to emphasise this in your CV. Even if you haven't worked as a Ward Host/Hostess before, showcase any transferable skills that would be beneficial in this role.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at One Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples from your past experiences where you went above and beyond to help someone, as this role is all about making a positive impact on patients' lives.
✨Demonstrate Your Communication Skills
As a Ward Hostess/Host, you'll need to communicate effectively with patients and healthcare staff. Prepare to discuss how you've successfully communicated in previous roles, especially in challenging situations, to show that you're capable of handling the demands of the job.
✨Understand Food Hygiene Standards
Familiarise yourself with basic food hygiene standards and be ready to discuss their importance in a healthcare setting. This knowledge will demonstrate your commitment to patient safety and your readiness to adhere to the necessary protocols.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as dealing with an upset patient or managing multiple tasks under pressure. Think through potential scenarios beforehand so you can respond confidently and effectively.
