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- Tasks: Join our team as a Service Advisor, handling customer calls and maintaining our database.
- Company: Mac’s Garage is a friendly, family-run business in Witney, dedicated to excellent customer service.
- Benefits: Enjoy a full-time role with negotiable salary based on experience and a supportive work environment.
- Why this job: This is a great opportunity to grow your career in the motor trade while working with a close-knit team.
- Qualifications: Previous experience in the motor trade and strong customer care skills are essential.
- Other info: Monday to Friday schedule allows for a balanced work-life routine.
The predicted salary is between 24000 - 36000 £ per year.
Mac’s Garage (Witney) Ltd is looking for an experienced service advisor to join our friendly team in a full-time position.
- Monday to Friday
As Senior Service Advisor you will be:
- Answering the Telephone
- Maintaining our customer database, ensuring details are correct and up to date
The role of Service Advisor would suit an individual with previous experience in the motor trade, with a passion for the industry and the desire to build a successful career, with the following skills:
- Excellent standard of Customer Care
- Proficient use of Computers and a quick learner of new Computer systems
Salary negotiable - Based on Experience
SERVICE ADVISOR ~ CUSTOMER SERVICE employer: Mac's Garage Witney Ltd
Contact Detail:
Mac's Garage Witney Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE
✨Tip Number 1
Familiarise yourself with the motor trade and current trends in customer service. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Practice your telephone communication skills. Since answering the phone is a key part of the role, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your computer proficiency by being prepared to discuss any relevant software you've used in previous roles. Highlighting your ability to quickly learn new systems can also be a great advantage.
✨Tip Number 4
Network within the local automotive community. Attend events or join online forums where you can connect with others in the industry, as personal recommendations can often lead to job opportunities.
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the motor trade and customer service. Use specific examples that demonstrate your skills in these areas, as this will show Mac’s Garage that you are a great fit for their team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the automotive industry and your desire to contribute to a family business. Mention why you want to work at Mac’s Garage specifically and how your previous experience aligns with the role of Service Advisor.
Highlight Relevant Skills: In your application, emphasise your proficiency with computers and your ability to learn new systems quickly. Provide examples of how you've successfully managed customer databases or similar tasks in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Mac's Garage Witney Ltd
✨Show Your Passion for the Motor Trade
Make sure to express your enthusiasm for the automotive industry during the interview. Share any relevant experiences or stories that highlight your passion, as this will resonate well with the hiring team at Mac’s Garage.
✨Demonstrate Your Customer Care Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you went above and beyond to ensure customer satisfaction, as this is crucial for a Service Advisor.
✨Familiarise Yourself with Computer Systems
Since proficiency in computer systems is essential, take some time to research common software used in the motor trade. If possible, mention any experience you have with similar systems during the interview to showcase your adaptability.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Service Advisor role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
