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- Tasks: Supervise café operations, ensuring excellent service and a welcoming atmosphere.
- Company: Join Monocle, a global media brand known for its unique coverage of culture and design.
- Benefits: Enjoy barista training, staff meals, discounts, and tips while working in a vibrant café.
- Why this job: Be part of a passionate team delivering high-quality service in a trendy environment.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
- Other info: Café open daily; flexible hours available.
Monocle is an independent media brand that has built a global reputation for its coverage of international affairs, design, travel, fashion and much more besides. Launched in London in 2007, the business has blossomed to include our famed magazine, daily newsletters, a round-the-clock radio station and international events, as well as a thriving retail arm and cafés. With HQs, bureaux and shops in Zürich, Paris, Tokyo, Merano and Hong Kong, we are a truly global team and proud of the fact that Monocle is a vital source of inspiration, analysis and ideas for our discerning global audience.
About the role
The Monocle Café is an intimate and bustling space located on Marylebone’s Chiltern Street. Offering artisanal coffee and tasty treats, alongside a selection of our famed magazines and retail offerings, it’s a welcoming space, showcasing our passion for hospitality. We are seeking passionate and experienced hospitality professionals to join our team, with proven experience working as part of a busy team, to provide excellent service and a welcoming environment.
The successful candidates will be responsible for:
- Developing a thorough understanding of our menu items and products, preparing a range of alcoholic and non-alcoholic beverages and coffees
- Providing exceptional customer service and effectively handling any customer feedback
- Ensuring that cleanliness and hygiene standards are met, as well as correct maintenance of café equipment
- Accurately processing customer orders and payments
- Supporting with planning and delivering café events
Our café is open from 07.00 to 20.00, Monday to Saturday and 07.00 to 19.00 on Sunday. We offer a range of great benefits, including:
- Allpress barista training
- Staff meals and coffee while on duty
- Discounts at the Café and The Monocle Shop
- Hourly rates and monthly tips
If you want to be part of a team that prides itself on delivering prompt, friendly and high-quality service, then we would love to hear from you. Please note that all applicants must have the right to work in the UK.
Cafe Supervisor employer: Monocle
Contact Detail:
Monocle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cafe Supervisor
✨Tip Number 1
Familiarise yourself with Monocle's brand and values. Understanding their unique approach to hospitality and media will help you align your responses during interviews, showcasing your passion for their mission.
✨Tip Number 2
Highlight your experience in busy café environments. Be ready to share specific examples of how you've handled high-pressure situations or provided exceptional customer service in the past.
✨Tip Number 3
Prepare to discuss your knowledge of coffee and beverages. Since the role involves preparing a range of drinks, demonstrating your expertise or willingness to learn about artisanal coffee can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the café's community events. Mention any relevant experience you have in planning or supporting events, as this will demonstrate your ability to contribute to the café's vibrant atmosphere.
We think you need these skills to ace Cafe Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Cafe Supervisor position. Tailor your application to highlight relevant experience in hospitality and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles in hospitality. Emphasise any experience with menu knowledge, customer service, and team collaboration, as these are key for this role.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and why you want to work at Monocle. Mention specific aspects of their café culture that resonate with you and how you can contribute to their team.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Monocle
✨Know the Menu Inside Out
Familiarise yourself with the café's menu items, including any special drinks or food offerings. Being able to discuss your favourite items and suggest pairings will show your passion for the role and enhance your credibility.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight any experiences where you effectively handled feedback or resolved issues, as this is crucial for a café supervisor.
✨Emphasise Teamwork Experience
Since the role involves working in a busy team environment, be ready to discuss your experience collaborating with others. Share specific instances where you contributed to a positive team dynamic or helped train new staff.
✨Demonstrate Your Passion for Hospitality
Express your enthusiasm for the hospitality industry and what it means to you. Discuss why you want to work at Monocle specifically, and how you align with their values of providing a welcoming and high-quality service.
