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- Tasks: Lead customer analytics initiatives to drive loyalty and retention.
- Company: Join a leading UK fashion retailer focused on digital evolution.
- Benefits: Enjoy hybrid work, competitive salary, and a supportive team environment.
- Why this job: Shape retention strategies in a tech-forward company with significant investment in data.
- Qualifications: Advanced SQL skills and proven people management experience required.
- Other info: Opportunity to work with innovative data platforms in a pivotal growth phase.
The predicted salary is between 46800 - 78000 £ per year.
Location: London (Hybrid - 2 days/week in-office near Liverpool Street)
Salary: Up to £65,000
Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer
An established UK fashion retailer is looking for an experienced Analytics Manager - Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech.
The Role:
In this role, you will lead retention-focused analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You will manage a small team and work cross-functionally to guide strategy through data-led insights.
Key Responsibilities:
- Own and develop retention and customer analytics across the business
- Track key metrics like sales volume, opt-ins, retention rate, customer lifetime value, and uplift from campaigns
- Lead test-and-control methodologies and analyse marketing campaign ROI
- Deliver insights to optimise customer journeys and enhance retention strategies
- Manage and mentor two direct reports
- Collaborate across teams including marketing, digital, and data enablement
Tech & Skills Needed:
- Advanced SQL skills (essential)
- Strong data visualisation experience (e.g. Tableau or Power BI)
- Python skills are a plus, but not essential
- Proven people management experience
- Background in retail, ecommerce or a customer-focused environment preferred
Why Apply?
- Work within a tech-forward organisation investing heavily in data and digital
- Greenfield opportunity to shape retention analytics from the ground up
- Join a supportive, cross-functional analytics team during a pivotal growth phase
- Be part of a team using one of the most innovative data platforms in UK retail
Ready to shape the future of customer retention at a major UK brand? Let's have a chat - this could be a brilliant move for your next chapter.
Analytics Manager 12-month FTC employer: Harnham - Data & Analytics Recruitment
Contact Detail:
Harnham - Data & Analytics Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analytics Manager 12-month FTC
✨Tip Number 1
Familiarise yourself with the latest trends in customer retention analytics. Understanding current strategies and tools used in the fashion retail sector will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Network with professionals in the retail analytics space. Attend industry events or webinars to connect with others who work in similar roles, as they may provide insights or even referrals that could help you land the job.
✨Tip Number 3
Brush up on your SQL and data visualisation skills. Since these are essential for the role, being able to demonstrate your proficiency during discussions or interviews will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and projects in the past. Highlighting your leadership experience and ability to drive results through data-led insights will resonate well with the hiring team.
We think you need these skills to ace Analytics Manager 12-month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in analytics, particularly in customer retention and management. Use specific examples that demonstrate your advanced SQL skills and any data visualisation tools you've used, like Tableau or Power BI.
Craft a Compelling Cover Letter: In your cover letter, express your passion for analytics and how it drives customer loyalty. Mention your experience in retail or ecommerce and how you can contribute to the company's goals. Be sure to align your skills with the key responsibilities outlined in the job description.
Showcase Leadership Experience: Since the role involves managing a small team, highlight your people management experience. Provide examples of how you've successfully led teams or projects in the past, focusing on outcomes and improvements in customer analytics.
Demonstrate Data-Driven Insights: Prepare to discuss how you've used data to drive business decisions in previous roles. Include specific metrics or results from past campaigns that showcase your ability to analyse marketing ROI and enhance customer journeys.
How to prepare for a job interview at Harnham - Data & Analytics Recruitment
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with SQL and data visualisation tools like Tableau or Power BI. Highlight specific projects where you used these skills to drive customer insights or improve retention strategies.
✨Demonstrate Leadership Experience
Since the role involves managing a small team, be ready to share examples of how you've successfully led and mentored others. Discuss your approach to people management and how you foster collaboration within a team.
✨Understand the Retail Landscape
Familiarise yourself with the current trends in retail and e-commerce, especially regarding customer loyalty and retention. Being able to discuss these trends will show your genuine interest in the industry and the company's goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, such as how you would handle a drop in customer retention rates. Prepare structured responses that demonstrate your analytical thinking and strategic approach to overcoming challenges.
