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- Tasks: Manage customer orders, track deliveries, and support the operations team daily.
- Company: Join a dynamic team working with top retailers in a fast-paced environment.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a supportive workplace.
- Why this job: Be part of a proactive team that values detail and offers real impact in operations.
- Qualifications: 2-3 years experience in retail operations, strong IT skills, and a proactive attitude required.
- Other info: Full-time role, Monday to Friday, based in Watford.
The predicted salary is between 19200 - 22400 £ per year.
We are seeking a proactive and detail-oriented Customer Service and Operations Assistant to join our client’s team. This role is ideal for someone with relevant industry experience, preferably with a background in working with well-known retailers such as Next, Debenhams, JD Sports, or similar. The successful candidate will be a self-starter, capable of managing their own workload in a fast-paced environment.
Day-to-day of the role:
- Follow up and track customer Purchase Orders (POs) and ensure timely processing.
- Send POs to factories and sales order confirmations (SOCs) to customers.
- Communicate and resolve any queries on orders with customers and factories.
- Upload styles, sales orders (SOs), and POs in the ERP system and continue to maintain.
- Perform housekeeping tasks in the ERP system to ensure accurate and up-to-date data.
- Coordinate with logistics teams to ensure timely shipments and deliveries.
- Monitor delivery schedules and update customers on any delays or issues.
- Provide barcodes and packing and shipping instructions to factories.
- Process stock into inventory, allocate orders, raise picking tickets and invoices.
- Send weekly order books to the customers and chase them for booking.
- Provide customers with requested data.
- Process customer booking forms and communicate delivery schedule with warehouses.
- Access and maintain customer database and portals where appropriate.
- Advise customers on order status, delivery delays, and any related issues.
- Address queries from credit control and finance departments.
- Ensure accurate and efficient reporting throughout each sales season.
- Work with factories and shipping departments on salesman samples.
- Support the Operations team and sales team with ad-hoc tasks related to sales and purchase orders.
- Assist with any additional tasks related to customer order management, sales support, and internal operations.
Required Skills & Qualifications:
- 2-3 years of relevant industry experience, preferably with known retailers like Next, Debenhams, JD Sports.
- Highly competent IT skills - Outlook, Excel, Word, PowerPoint.
- Ability to quickly learn and use the company ERP system.
- Excellent attention to detail and strong time management and communication skills.
- Proactive work ethic, self-motivated, and solution oriented.
- Willingness to learn and adapt to changing market conditions.
Benefits:
- Competitive salary package.
- Opportunities for professional growth and development.
- Dynamic and supportive work environment.
To apply for the Customer Service and Operations Assistant position, please submit your CV.
Contact Detail:
Reed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the ERP systems commonly used in retail operations. Since this role requires you to upload and maintain data in an ERP system, having a basic understanding or even some experience with these systems can give you a significant edge.
✨Tip Number 2
Highlight your experience with well-known retailers in your conversations. If you've worked with brands like Next or JD Sports, make sure to mention specific examples of how you contributed to their operations or customer service, as this will resonate well with our team.
✨Tip Number 3
Demonstrate your proactive work ethic during any interactions. Share instances where you took the initiative to solve problems or improve processes in your previous roles, as this aligns perfectly with what we’re looking for in a candidate.
✨Tip Number 4
Prepare to discuss your time management skills. Given the fast-paced nature of the role, be ready to provide examples of how you effectively prioritised tasks and met deadlines in previous positions, showcasing your ability to thrive under pressure.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked with well-known retailers like Next or JD Sports. Emphasise your customer service skills and any specific achievements in operations.
Showcase IT Competence: Since the role requires strong IT skills, mention your proficiency in Outlook, Excel, Word, and PowerPoint. If you have experience with ERP systems, be sure to include that as well.
Highlight Attention to Detail: In your application, provide examples of how you've demonstrated excellent attention to detail in previous roles. This could be through managing orders, processing data, or ensuring accurate reporting.
Express Proactivity: Convey your proactive work ethic in your cover letter. Share instances where you took initiative to solve problems or improve processes in a fast-paced environment.
How to prepare for a job interview at Reed
✨Showcase Your Relevant Experience
Make sure to highlight your previous experience with well-known retailers like Next or JD Sports. Be prepared to discuss specific examples of how you've handled customer orders and operations in a fast-paced environment.
✨Demonstrate Your IT Skills
Since the role requires strong IT skills, especially in Outlook and Excel, be ready to discuss your proficiency with these tools. You might even want to mention any experience you have with ERP systems, as this will show you're capable of adapting quickly.
✨Emphasise Attention to Detail
This position demands a keen eye for detail. During the interview, provide examples of how your attention to detail has positively impacted your previous roles, particularly in managing orders and maintaining accurate data.
✨Prepare Questions About the Role
Having thoughtful questions prepared shows your interest in the position. Ask about the team dynamics, the challenges they face in operations, or how success is measured in this role. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
