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- Tasks: Support the Helpdesk and Engineering teams by managing calls, emails, and administrative tasks.
- Company: Join a dynamic, customer-focused team in a growing business based in Glasgow.
- Benefits: Enjoy a competitive salary, flexible benefits, and generous holiday allowances.
- Why this job: Be part of a fast-paced environment where your contributions directly impact customer satisfaction.
- Qualifications: Strong IT skills and experience in helpdesk or administrative roles are essential.
- Other info: Refer a friend for a chance to earn £250 in vouchers!
The predicted salary is between 22000 - 28000 £ per year.
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Glasgow. This is a vital role within a fast-paced team, responsible for providing key support to the Helpdesk and Engineering teams. The successful candidate will manage the day-to-day coordination of calls and emails to the helpdesk, ensuring customer requests are handled efficiently while supporting the broader team with administration to help meet demanding customer KPIs.
Key Responsibilities:
- Monitor and action all incoming emails to the helpdesk.
- Answer and action incoming telephone calls.
- Schedule engineer visits and allocate repairs accordingly.
- Arrange and confirm maintenance visits with customers.
- Maintain and update customer databases.
- Prepare quotations and raise purchase orders for repair work.
- Provide administrative support to the Manager and Helpdesk team.
- Update customer portals daily with reactive and maintenance information.
- Organise accommodation for the engineering team when required.
- Manage false alarms.
- Process daily invoicing tasks.
- Cover duties for the Helpdesk team during holidays or absences.
Skills & Experience:
- Strong IT skills with experience in service management systems.
- Experience using simPRO is advantageous but not essential.
- Proven background in a helpdesk or administrative role.
- Good geographical knowledge of the UK.
- Excellent customer service skills and confident communication.
- Ability to manage workload effectively, prioritise under pressure, and meet deadlines.
Offering:
- Starting salary £26k - £28k DOE
- Hours Monday - Friday 35 hours between 9am - 5pm
- Holidays are 20 days annual, increasing to 25 days after one year’s service and 8 days’ public and 1 day birthday holidays.
- Pension
- Life Assurance
- Opportunity to join a dynamic, customer-focused team in a growing business.
- Various other flexible benefits
Not the job for you but know someone who would be perfect for the role? Why not refer a friend and if they are successfully placed in the job you will receive £250 worth of vouchers?
Helpdesk Administrator employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with common helpdesk software and service management systems. Even if you haven't used simPRO before, showing that you're proactive in learning about it can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills by practising how to handle difficult situations. Role-playing scenarios with a friend can help you articulate your responses confidently during the interview.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their customer base and the specific challenges they face will allow you to tailor your answers and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare examples from your past experience that showcase your ability to manage multiple tasks under pressure. Highlighting your organisational skills will resonate well with the demands of the Helpdesk Administrator position.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or administrative roles. Emphasise your strong IT skills and any familiarity with service management systems, particularly simPRO if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and ability to manage workload effectively. Mention specific examples of how you've handled similar responsibilities in past roles.
Highlight Key Skills: In your application, clearly outline your geographical knowledge of the UK and your ability to prioritise tasks under pressure. These are crucial for the Helpdesk Administrator role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Murray Recruitment
✨Showcase Your IT Skills
Make sure to highlight your strong IT skills during the interview. Be prepared to discuss any experience you have with service management systems, especially if you've used simPRO, as this could give you an edge.
✨Demonstrate Customer Service Excellence
Since this role requires excellent customer service skills, think of examples from your past experiences where you successfully handled customer requests or resolved issues. This will show your potential employer that you can manage customer interactions effectively.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing a high volume of calls or prioritising tasks under pressure. Practising your responses to these scenarios can help you feel more confident during the interview.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their operations and customer base will allow you to tailor your answers and demonstrate your genuine interest in the role and the organisation.
