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- Tasks: Be the first point of contact for helpdesk queries and coordinate engineer visits.
- Company: Join a dynamic support team in a fast-paced, customer-focused environment in Glasgow.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and flexible employee benefits.
- Why this job: Make a real impact while working in a supportive setting with a friendly team.
- Qualifications: Confident with IT systems; experience in helpdesk or admin roles preferred.
- Other info: Monday to Friday, 35 hours per week, with opportunities for growth.
The predicted salary is between 26000 - 28000 £ per year.
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Glasgow. This role offers the chance to become an integral part of a dynamic support team, working at the heart of a fast-moving and customer-focused environment. It's perfect for someone who thrives on organisation, enjoys problem-solving, and takes pride in delivering first-class service. If you’re looking to make a real impact in a busy and supportive setting, this could be the role for you.
Key Responsibilities:
- Act as a first point of contact for incoming helpdesk emails and calls, ensuring all enquiries are logged and handled promptly.
- Coordinate engineer callouts and schedule repair visits efficiently.
- Organise and confirm planned maintenance with customers.
- Maintain accurate and up-to-date customer records and databases.
- Raise purchase orders and assist in preparing repair quotations.
- Provide administrative assistance to both the Helpdesk team and Management.
- Regularly update client portals with job progress and completed work.
- Arrange accommodation for engineering staff when required.
- Manage false alarms and ensure proper follow-up.
- Process daily invoicing and ensure accurate billing.
- Support the team by covering during holidays and absence.
Skills & Experience:
- Confident using IT systems with a good understanding of service management tools.
- Experience with simPRO is a bonus but not essential.
- Background in a similar helpdesk or admin role, preferably in a busy office environment.
- Strong communication skills and a proactive approach to customer service.
- Solid understanding of UK geography for scheduling purposes.
- Ability to multi-task, prioritise work effectively, and remain calm under pressure.
Offering:
- Competitive salary from £26,000 to £28,000 depending on experience.
- Monday to Friday working, 35 hours per week (9am – 5pm).
- Generous holiday allowance: 20 days rising to 25 after one year, plus 8 public holidays and your birthday off.
- Company pension scheme and life assurance cover.
- Be part of a friendly, professional team in a supportive and growing business.
- Access to flexible employee benefits.
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarise yourself with common helpdesk software and tools, especially service management systems. Even if you haven't used simPRO before, showing that you're tech-savvy and willing to learn can set you apart.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the first point of contact for customers, practice clear and concise communication to ensure you can handle enquiries effectively and professionally.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks in a busy environment. This will show that you can thrive under pressure, which is crucial for this role.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their operations and customer base will help you tailor your approach during any interviews and show your genuine interest in becoming part of their team.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in helpdesk or administrative roles. Emphasise your organisational skills, problem-solving abilities, and any experience with IT systems or service management tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific responsibilities from the job description, such as coordinating engineer callouts or maintaining customer records, and explain how your skills align with these tasks.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've effectively communicated with customers or team members in previous positions. This could be through managing enquiries or providing administrative support.
Showcase Your Ability to Multi-task: In your application, illustrate your ability to handle multiple tasks efficiently. You might want to include examples of how you've prioritised work under pressure in past roles, which is crucial for a busy helpdesk environment.
How to prepare for a job interview at Murray Recruitment
✨Showcase Your Problem-Solving Skills
As a Helpdesk Administrator, you'll be expected to handle various issues efficiently. Prepare examples of past experiences where you successfully resolved problems, demonstrating your ability to think on your feet and provide excellent customer service.
✨Familiarise Yourself with IT Systems
Since the role requires confidence in using IT systems, make sure you brush up on any relevant software or tools mentioned in the job description. If you have experience with service management tools or simPRO, be ready to discuss how you've used them in previous roles.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you would handle difficult customer interactions and ensure that you convey a friendly and professional tone throughout the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to multi-task and prioritise under pressure. Think of scenarios where you had to juggle multiple responsibilities and how you managed to stay organised. This will show your potential employer that you can thrive in a busy environment.
