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- Tasks: Lead your store and team to deliver an extraordinary customer experience.
- Company: Join Mulberry, the UK's largest luxury leather goods maker with a focus on sustainability.
- Benefits: Enjoy competitive salary, bonuses, staff discounts, and extra day off for your birthday.
- Why this job: Be part of a progressive luxury brand committed to people and planet.
- Qualifications: Experience in leadership, preferably in luxury fashion; passion for fashion is essential.
- Other info: Mulberry values diversity and offers training, development, and wellbeing support.
The predicted salary is between 30000 - 42000 £ per year.
Established in Somerset in 1971, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a contemporary take on British heritage and a focus on responsible craft, our ambition is to create progressive luxury. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. If these are values you share, we would love you to join our team.
As a Concession Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and a key contributor to Mulberry.
What we need from you:
- You will develop the best team: You will create a high performing team where diversity is embraced and every person is valued and feels a sense of belonging. You will encourage discussions and invite ideas and different perspectives in order to drive creativity and collaboration. You will create a culture that embraces feedback; give praise, share successes, coach and challenge.
- You will always be Customer focused: You will nurture a welcoming and fun environment for your customers and team. You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also. You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
- You will be commercially driven: You will continually demonstrate a commitment to driving your business. You will collaborate and build key relationships to accelerate store growth. You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities. You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
- You will be environmentally conscious: As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses 'Five C's' strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future. You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
We will need you to be:
- Inspiring
- Engaging
- Agile
- Perceptive
- An experienced Leader (preferably within luxury fashion but not essential)
- In love with fashion!
What we can do for you:
- Competitive basic salary
- Bonus
- Product allowance
- An enviable staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension Contributions & Life Assurance
- Training and development opportunities
- x2 paid volunteering days per year
- Access to Help@Hand - a wellbeing service featuring remote GP appointments, mental health support, physiotherapy, personal training & retail discounts
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.
Concession Leader employer: Mulberry
Contact Detail:
Mulberry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concession Leader
✨Tip Number 1
Familiarise yourself with Mulberry's values and commitment to sustainability. Show your passion for responsible luxury in conversations, as this aligns with their ethos and will demonstrate that you are a good cultural fit.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past, particularly in creating an inclusive environment. Highlight your ability to embrace diversity and encourage collaboration, as these are key aspects of the Concession Leader role.
✨Tip Number 3
Research current trends in the luxury fashion market and be ready to discuss how you can leverage this knowledge to drive sales and enhance customer experience. Being commercially aware will set you apart from other candidates.
✨Tip Number 4
Demonstrate your love for fashion by sharing personal insights or experiences related to the industry. This could include discussing your favourite brands, styles, or even sustainable practices you've adopted, which will resonate with Mulberry's mission.
We think you need these skills to ace Concession Leader
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Mulberry's history, values, and commitment to sustainability. This will help you align your application with their ethos and demonstrate your passion for the brand.
Tailor Your CV: Highlight relevant experience in leadership, customer service, and retail, especially within luxury fashion if applicable. Use specific examples that showcase your ability to create high-performing teams and deliver exceptional customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Concession Leader role and how your values align with Mulberry's mission. Mention your understanding of their B Corp Certification and how you can contribute to their environmentally conscious practices.
Showcase Your Leadership Skills: Provide examples of how you've successfully led teams in the past. Discuss your approach to fostering diversity, encouraging feedback, and driving collaboration, as these are key aspects of the role at Mulberry.
How to prepare for a job interview at Mulberry
✨Show Your Passion for People
As a Concession Leader, your ability to inspire and engage your team is crucial. Be prepared to share examples of how you've developed high-performing teams in the past, and demonstrate your commitment to creating an inclusive environment where everyone feels valued.
✨Demonstrate Customer Focus
Mulberry places a strong emphasis on delivering an extraordinary customer experience. Think of specific instances where you've gone above and beyond for customers, and be ready to discuss how you would nurture relationships using CRM tools.
✨Highlight Your Commercial Acumen
Be ready to talk about your understanding of market trends and how you've used analysis to drive business growth. Prepare to discuss strategies you've implemented in previous roles that have led to increased sales or improved operational excellence.
✨Emphasise Sustainability Practices
With Mulberry's commitment to sustainability, it's important to show your awareness of environmentally responsible practices. Share any experiences you have in promoting sustainability in your previous roles and how you can contribute to Mulberry's 'Five C's' strategy.
