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- Tasks: Help customers with insurance queries and sell policies while providing top-notch service.
- Company: Join Simply Business, a diverse community focused on making a positive impact.
- Benefits: Enjoy 25 days of holiday, flexible benefits, and private medical insurance.
- Why this job: Develop your sales skills in a supportive environment that values curiosity and creativity.
- Qualifications: Experience in regulated environments and telephone sales is preferred, but transferable skills are welcome.
- Other info: This hybrid role allows you to work from home and offers a clear career progression.
The predicted salary is between 27711 - 39048 £ per year.
Our inbound Insurance Sales and Service Consultants are pivotal to understanding the needs of and providing solutions to our existing and prospective customers, dealing with sales, service and renewals queries.
Our inbound Consultants do this by taking calls from existing customers who have a question, or need to make a change on their current policy. As well as sell insurance policies following the sales and renewals processes through to completion, making sure card payment details and direct debits are accurate while always providing exceptional customer service.
If you’re able to work well under pressure, and are naturally curious, we’d love for you to apply. We’re looking for someone that’s excited to develop in a sales and customer service role. You’ll need experience working in a regulated environment and telephone sales, Or be able to show transferable skills demonstrating relevant experience that’d make you a great fit for this role.
You’ll thrive in this role if you care about the customers you are speaking with and have a desire to be there for our customers and help to make it. We’ll train you on our system, as well as all the ways we like to communicate with our customers, to deliver a high-quality experience.
The role has a starting salary of £27,711 plus eligibility to the companies Annual Bonus Scheme. You can increase your salary once every twelve months, with half-year reviews to £30,859 then £34,008, and finally £39,048.
We also offer a range of flexible benefits including:
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ã…¤25 Days annual holiday
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ã…¤a flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership
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ã…¤private medical insurance – you’ll get medical insurance through BUPA that covers any pre-existing medical conditions as a core benefit
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ã…¤a dedicated learning platform that lets you balance both work and life goals
At Simply Business, we are a diverse, ambitious community driven by our mission to be a force for good. We value diverse backgrounds to give a balance of voices and perspectives. We care deeply about making a positive impact and we want people who are curious, creative and champion themselves, their colleagues and our customers. We’re a disability confident employer, we’ll do all we can to help with your application and are happy to discuss any adjustments you may need.
Above all, we’ll value the difference you bring and offer opportunities for you to thrive and succeed.
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ã…¤this is a hybrid role, you’ll be working up to eight days per month from our Northampton hub, subject to team needs.
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ã…¤we’ll provide all the equipment you need to work from home on the other days, you’ll need a broadband connection with a speed of 20Mbps or more
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Want to know what the process looks like?
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ã…¤application (5-7 mins) – fill in your details and answer some screening questions
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ã…¤situational judgement test (20-30 mins) – an engaging platform where you’ll find out what it’s like to work in the role
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ã…¤recruiter call (10-15 mins) – should you score well in the above, one of our team will be in touch to discuss your application and discuss the next steps.
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ã…¤final Interview (90 mins) – a face-to-face meeting with one of our team managers
Inbound Insurance Sales and Service Consultant employer: Simply Business
Contact Detail:
Simply Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Insurance Sales and Service Consultant
✨Tip Number 1
Familiarize yourself with common insurance terms and policies. This knowledge will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during the interview process.
✨Tip Number 2
Practice active listening skills. Being able to understand and respond to customer needs is crucial in this role, so consider role-playing scenarios with a friend or family member to enhance your communication skills.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare for the situational judgement test by reviewing common customer service scenarios. Think about how you would handle various situations, as this will help you perform better and showcase your problem-solving abilities.
We think you need these skills to ace Inbound Insurance Sales and Service Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Inbound Insurance Sales and Service Consultant. Highlight your relevant experience in sales and customer service in your application.
Tailor Your CV: Customize your CV to reflect your experience in a regulated environment and telephone sales. Use specific examples that demonstrate your ability to handle customer queries and provide solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention how your skills align with the company's mission and values, and express your excitement about the opportunity.
Prepare for the Situational Judgement Test: Familiarize yourself with the types of scenarios you might encounter in the role. Practice responding to customer queries and think about how you would handle various situations to demonstrate your problem-solving skills.
How to prepare for a job interview at Simply Business
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Inbound Insurance Sales and Service Consultant. Familiarize yourself with common customer queries, sales processes, and how to handle renewals. This knowledge will help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for a customer, as this role heavily relies on delivering a high-quality experience.
✨Demonstrate Your Sales Experience
Be ready to discuss your experience in telephone sales or any transferable skills that relate to selling insurance policies. Share specific achievements or metrics that showcase your success in previous sales roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training programs, and growth opportunities within the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
