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- Tasks: As a Porter, you'll maintain cleanliness and assist with customer care and operational tasks.
- Company: CH&CO is a vibrant company that values individuality and invests in its people.
- Benefits: Enjoy great training, wellbeing support, holiday purchase options, and high street discounts.
- Why this job: Join a supportive team culture where your contributions are recognised and celebrated.
- Qualifications: We're looking for adaptable communicators with customer care experience and strong reliability.
- Other info: This part-time role offers 15 hours per week, contracted for 40 weeks a year.
We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at CH&CO on a part time basis, contracted to 15 hours per week. As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:
- Great operational training and development
- Life assurance scheme
- Personal Development and Training opportunities - We are passionate about our growing team
- A great wellbeing strategy - including access to our Employee Assistance Programme
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Access to some great high street discount vouchers
Here's an idea of what your shift pattern will be:
- Mon: Afternoons
- Tues: Afternoons
- Weds: Afternoons
- Thurs: Afternoons
- Fri: Afternoons
- Sat:
- Sun: Please note: This role is contracted to 40 weeks per year
Could you bring your spark to CH&CO? Here's what you need to know before applying:
Your key responsibilities will include:
- Assisting in keeping the lobby and other public areas clean and tidy
- Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
- Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
- Responding to customer requests where required
- Running errands
- Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints
Our ideal Porter will:
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Have experience delivering high quality customer care
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
Contact Detail:
Chartwells - Main Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter - Woking
✨Tip Number 1
Familiarise yourself with the specific duties of a Porter at CH&CO. Understanding the day-to-day responsibilities, such as maintaining cleanliness and assisting other staff, will help you demonstrate your knowledge during any conversations or interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you went above and beyond for customers. This will highlight your ability to deliver high-quality care, which is essential for this role.
✨Tip Number 3
Network with current or former employees of CH&CO if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Be prepared to discuss how you handle pressure and changing priorities. The ability to adapt is crucial for a Porter, so think of specific instances where you've successfully managed such situations in the past.
We think you need these skills to ace Porter - Woking
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Porter position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer care, communication, and adaptability. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided high-quality customer care in previous positions and how you can contribute to the team at CH&CO.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Porter role.
How to prepare for a job interview at Chartwells - Main
✨Show Your Customer Care Skills
As a Porter, you'll need to demonstrate your ability to provide high-quality customer care. Prepare examples from your past experiences where you went above and beyond for customers, as this will highlight your commitment to service.
✨Emphasise Adaptability
The role requires someone who can easily embrace changing priorities. Be ready to discuss situations where you've had to adapt quickly to new tasks or challenges, showcasing your flexibility and problem-solving skills.
✨Communicate Effectively
Brilliant communication is key in this role. Practice articulating your thoughts clearly and confidently, and think of instances where you've successfully built relationships with colleagues or customers to illustrate your communication skills.
✨Demonstrate Reliability
Exceptional timekeeping and reliability are crucial for a Porter. Be prepared to talk about your punctuality and how you manage your time effectively, perhaps by sharing specific examples of how you've maintained a strong work ethic in previous roles.
