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- Tasks: Manage the reception desk and provide a warm welcome to guests.
- Company: Join Hilton, a leading hotel brand known for exceptional service.
- Benefits: Enjoy discounts, annual passes, and a supportive work environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Previous customer service experience and good communication skills required.
- Other info: Shifts may vary; DBS check needed.
The predicted salary is between 20000 - 28000 £ per year.
We are looking for a passionate and knowledgeable receptionist!
About the role:
- Supporting the Front Office team in our busy 154-bedroom hotel, the Receptionist role will help manage the reception desk, providing a warm and welcoming service to all guests from arrival to departure, whilst ensuring all administrative work requirements are completed as per Hilton standards.
- You will deal with incoming calls, taking of messages, using the online system, setting wake up calls and 'Do not Disturb' where appropriate.
- Allocating rooms correctly and to be able to enter them into the computer system.
- Handle and be responsible for all monies paid into reception, plus floats ensuring all monies are accounted for and there are no discrepancies.
- You will also support the F&B team by trying to upsell the restaurant and taking reservation bookings.
- As well as being a great team player and supporting the wider hotel when necessary.
Please note- Although shifts are predominantly 6am-2.30pm or 2pm-10.30pm, on occasion 10pm-6.30am shifts will be required. This role will require a DBS.
The person we are looking for as a receptionist has...
- Previous experience in a customer-focused industry
- Previous experience within a hotel reception is a distinct advantage
- Educated to at least GCSE level or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Work Perks of being a receptionist with us...
- Annual passes to attend any of our 21 venues
- Discounted food & ARC days out
- Discounted hotel stays
- Cycle to work scheme
- Study assistant schemes
- Holiday allowance increasing with length of service up to 28 days
- Company life assurance scheme
- Discretionary group annual bonus schemes to reward your hard work
- Internal development programmes to help you progress
- Support with study through our study assistance schemes
At ARC... We embrace diversity, We develop our people, We care for our visitors, We think about our impact, We are proud of our sport. We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity apply today.
Receptionist (Hilton) - Doncaster employer: Arena Racing Company
Contact Detail:
Arena Racing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist (Hilton) - Doncaster
✨Tip Number 1
Familiarise yourself with Hilton's values and customer service standards. Understanding their commitment to guest satisfaction will help you align your approach during the interview.
✨Tip Number 2
Practice common reception scenarios, such as handling guest inquiries or managing bookings. This will prepare you for potential role-play questions during the interview.
✨Tip Number 3
Showcase your IT skills by being comfortable with various software systems. Mention any experience with hotel management systems or similar tools to demonstrate your readiness for the role.
✨Tip Number 4
Highlight your teamwork abilities and willingness to support other departments. Being a team player is crucial in a hotel environment, so share examples of how you've collaborated effectively in the past.
We think you need these skills to ace Receptionist (Hilton) - Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hotel reception. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to providing excellent customer service. Mention specific experiences that relate to the responsibilities of the receptionist role.
Highlight IT Proficiency: Since the role requires a competent level of IT proficiency, mention any relevant software or systems you are familiar with. This could include reservation systems or general office software.
Showcase Teamwork Skills: Emphasise your ability to work as part of a team. Provide examples of how you've successfully collaborated with others in previous roles, especially in fast-paced environments like hotels.
How to prepare for a job interview at Arena Racing Company
✨Show Your Customer Service Skills
As a receptionist, you'll be the first point of contact for guests. Make sure to highlight your previous experience in customer-focused roles during the interview. Share specific examples of how you've provided excellent service and resolved issues.
✨Familiarise Yourself with Hilton Standards
Research Hilton's values and standards before the interview. Understanding their commitment to customer service and hospitality will help you align your answers with what they are looking for in a candidate.
✨Demonstrate IT Proficiency
Since the role requires a competent level of IT skills, be prepared to discuss your experience with computer systems and software. If possible, mention any specific hotel management systems you've used in the past.
✨Prepare for Shift Flexibility Questions
The job involves various shifts, including early mornings and late nights. Be ready to discuss your availability and willingness to work flexible hours. Showing that you're adaptable will make you a more attractive candidate.
