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For Companies At a Glance
- Tasks: Deliver top-notch customer service across various channels like phone, email, and SMS.
- Company: Join a dynamic team in Coalville focused on exceptional customer experiences.
- Benefits: Full-time hours, potential for permanent position, and a supportive office environment.
- Why this job: Gain valuable experience in customer service while making a real impact on people's lives.
- Qualifications: No specific qualifications required; just bring your positive attitude and willingness to learn!
- Other info: This is a temporary role with the chance to transition into a permanent position.
The predicted salary is between 24000 - 36000 £ per year.
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Advisor working for a business based in Coalville. The role of Customer Service Advisor will be to deliver front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS.This is a temporary role which potentially can be made permanent, Monday to Friday full time and is fully office based. THE ROLE & YOUR RESPONSIBILITIES: Handle all multi media queries, and resolve them promptly in a helpful, respectful and courteous manner. Providing a tailored service for our diverse customer base.Interpret repair queries and respond within set guidelines including instructions to contractorsSending standard letters in accordance with Income management policy. Providing advice, including welfare benefits, updating our records, liaising with relevant officers and making appropriate agreements to repay. Deal with queries as appropriate To keep accurate records of involvement and action taken and to ensure that all records, computerised and manual are kept up to dateTo contribute positively to the CSC team to ensure effective operation of the CSC, which also includes the Customer Experience Team.To communicate/liaise with other departments, offices and external bodies to ensure the efficient, professional and effective provision of services.Promptly refer calls that cannot be dealt with to the appropriate membe…
Customer Service Advisor employer: Macildowie Recruitment and Retention
Contact Detail:
Macildowie Recruitment and Retention Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the various multimedia channels mentioned in the job description. Understanding how to effectively communicate via telephone, email, and SMS will give you an edge in demonstrating your readiness for the role.
✨Tip Number 2
Practice handling customer queries in a respectful and courteous manner. Role-playing different scenarios with friends or family can help you build confidence in providing tailored services to diverse customers.
✨Tip Number 3
Research common repair queries and familiarize yourself with the guidelines for responding to them. This knowledge will allow you to showcase your problem-solving skills during the interview process.
✨Tip Number 4
Highlight any previous experience working in a team environment, especially in customer service roles. Being able to demonstrate your ability to contribute positively to a team will be crucial for this position.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as handling multi-media queries and providing tailored customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any previous roles where you handled customer inquiries across different channels like phone, email, or SMS.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've resolved customer issues effectively and your ability to work in a team environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct.
How to prepare for a job interview at Macildowie Recruitment and Retention
✨Know the Company and Role
Before the interview, take some time to research the company and understand the specific responsibilities of a Customer Service Advisor. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Communication Skills
Since the role involves handling queries across multiple channels, be prepared to showcase your communication skills. Practice answering common customer service scenarios clearly and concisely, highlighting your ability to remain respectful and courteous.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service situations. Think of examples from your past experiences where you resolved issues effectively, and be ready to explain your thought process.
✨Show Team Spirit
The job requires contributing positively to the Customer Service Centre team. Be ready to discuss how you work well with others, share successes, and support your colleagues in achieving common goals.
