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- Tasks: Build and nurture relationships with customers while driving profitable growth.
- Company: Join Dee Set, the UK's top provider of retail solutions.
- Benefits: Enjoy personalised development plans and continuous learning opportunities.
- Why this job: Be part of a fast-paced environment that values your growth and success.
- Qualifications: Exceptional communication skills and a customer-focused mindset are essential.
- Other info: Field-based role with travel to our Head Office and client locations.
The predicted salary is between 28000 - 32000 £ per year.
Join Dee Set – the UK's leading provider of end-to-end retail solutions – as an Account Manager. If you're a relationship-builder, commercial thinker, and thrive in a fast-paced environment, we'd love to meet you. We're committed to your growth, offering personalised development plans, continuous learning opportunities, and clear pathways for career progression.
Purpose of your role:
- Build and nurture strong, long-term relationships with both new and existing customers, becoming a trusted partner in their success.
- Drive profitable growth by expanding existing business and identifying strategic opportunities to unlock new revenue streams.
- Champion customer satisfaction, ensuring needs are not only met but exceeded through proactive service and tailored solutions.
Key Objectives:
- Manage and grow a portfolio of accounts with both major national retailers and their suppliers.
- Provide recommendations for continuous process improvement in response to changing customer requirements.
- Monitor and deliver financial KPI's including sales and profitability targets.
- Build deep client relationships through collaboration and trust.
- Lead on planning, briefing, and reporting for client activity.
Responsibilities of the role:
- Craft and deliver insight-led strategies that resonate with customer needs and drive value.
- Submit accurate, timely quotations and follow through proactively to convert opportunities into activity.
- Ensure full visibility and financial accountability by tracking customer briefs from booking to invoicing using established processes.
- Spot opportunities for operational improvement and actively support the implementation of more efficient ways of working.
- Seek, welcome, and act on feedback to continuously improve both individual and team performance.
- Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities.
- Adhere to all systems, procedures and methods in line with the Dee Set operating standards.
Skills/Experience Required:
- Exceptional communicator with proven ability to influence, negotiate, and build consensus across diverse stakeholders.
- Active listener who is highly customer-focused and thrives in a consultative, collaborative account management environment.
- Skilled at building trust and lasting relationships, with a natural ability to connect and engage with clients at all levels.
- Proactive and driven, with a strong “can-do” attitude and the resilience to deliver high-quality outcomes on time.
- Commercially astute, with a deep understanding of customer needs and the ability to develop tailored, results-oriented solutions.
- Financially literate, confident managing budgets and delivering against performance and profitability targets.
- Experience working with or within major retailers and/or a background in account management would be beneficial.
- Strong written, verbal, and analytical skills, with the confidence to present data, insights, and proposals to both internal and senior retail stakeholders.
What's On Offer:
Salary: £28,000 to £32,000 dependant on experience. 37.5 Hours a week: Monday to Friday. Field Based role with the requirement of traveling to our Stoke-On-Trent Head Office and our Customers Offices in Harrogate on a weekly basis.
Locations
Account Manager Greater Manchester employer: Dee Set
Contact Detail:
Dee Set Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager Greater Manchester
✨Tip Number 1
Network with professionals in the retail sector, especially those who have experience in account management. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Research Dee Set thoroughly to understand their values, culture, and recent developments. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 3
Prepare to discuss specific examples of how you've built and maintained client relationships in the past. Highlight your ability to drive growth and improve customer satisfaction, as these are key aspects of the Account Manager role.
✨Tip Number 4
Familiarise yourself with the financial KPIs mentioned in the job description. Be ready to discuss how you have managed budgets and met performance targets in previous roles, showcasing your commercial acumen.
We think you need these skills to ace Account Manager Greater Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and relationship-building. Use specific examples that demonstrate your ability to drive growth and customer satisfaction, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills align with the job description, particularly your commercial thinking and consultative approach to account management.
Showcase Your Communication Skills: Since exceptional communication is crucial for this role, consider including a brief section in your application that illustrates your ability to influence and negotiate effectively with diverse stakeholders.
Highlight Relevant Achievements: Include quantifiable achievements in your application that demonstrate your success in managing accounts, meeting financial KPIs, or improving processes. This will help you stand out as a results-oriented candidate.
How to prepare for a job interview at Dee Set
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and nurture relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your communication and negotiation skills.
✨Demonstrate Commercial Acumen
Be ready to discuss your understanding of customer needs and how you can develop tailored solutions. Think about specific instances where you've identified opportunities for growth or improvement in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Practice articulating your thought process and the steps you would take to ensure customer satisfaction and drive profitability.
✨Highlight Your Proactive Approach
Dee Set values a proactive mindset. Share examples of how you've taken initiative in your previous roles, whether it's improving processes or seeking feedback to enhance performance. This will demonstrate your drive and commitment to excellence.
