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- Tasks: Create memorable experiences for guests and assist with their requests.
- Company: One Aldwych is an independent luxury hotel in the heart of London.
- Benefits: Enjoy 28-32 days holiday, discounts, and a complimentary stay experience.
- Why this job: Join a unique team that values independence and offers cultural adventures.
- Qualifications: Previous hotel experience preferred; must have a clean UK driving license.
- Other info: Immediate start available; attend our Recruitment Event to learn more.
The predicted salary is between 24000 - 36000 £ per year.
Your next role as Night Guest Relations Agent could be in a world of luxury and rewards at One Aldwych Hotel London. One Aldwych is one of the very few hotels in London that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.
Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.
We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.
Our promise to you:
- 28 to 32 days holiday per year (increase with years of service)
- Complimentary stay including a food and beverage experience
- Career planning - regular performance reviews
- £1,000 "Refer a Friend" scheme
- 50% Discount in Food and Beverage Outlets
- Cycle to work scheme or season ticket loan
- Uniform and meals on duty
- Discounted friends and family rates
- Employee assistance programme
- Reward programmes, long service awards and staff recognition incentives
What you will bring:
- Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow.
- As part of our Concierge team, you will strive to create warm memorable and personal experiences for our guests.
- Previous experience in a 4 or 5 star hotel is beneficial.
- You will engage and always be successful at making good first and lasting impressions.
- Must be able to drive and have a full clean UK driving license, held for more than 5 years (and must be over the age of 25yrs to comply with the hotel insurance policy).
Your responsibilities:
- Our Night Porters are responsible for being the welcoming face of One Aldwych, always going the extra mile to assist our guests with requests and their luggage.
- You will also be responsible for the careful valet parking of guest cars traversing the busy thoroughfare of Covent Garden/ Aldwych.
- You will deliver messages and packages for guests and undertake any other requests to ensure their comfort.
- You will transport departing guests' luggage from the room to the lobby, then into a car or taxi.
- You will deliver overnight all guests' newspapers and carry out guest shoeshine if and when required.
Register now to come and meet us at our Recruitment Event, Immediate start available for the right candidate.
Contact Detail:
One Aldwych Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Relations Agent
✨Tip Number 1
Familiarise yourself with One Aldwych's unique offerings and values. Understanding their independent spirit and commitment to high standards will help you connect with the team during your interactions.
✨Tip Number 2
Highlight any previous experience in luxury hospitality, especially in 4 or 5-star hotels. Be ready to share specific examples of how you've created memorable experiences for guests in the past.
✨Tip Number 3
Prepare to demonstrate your customer service skills during any face-to-face interactions. Practice making a great first impression, as this role heavily relies on being the welcoming face of the hotel.
✨Tip Number 4
Since driving is a requirement, ensure your driving record is up to date and be prepared to discuss your experience with valet parking. This will show your readiness to handle the responsibilities of the role.
We think you need these skills to ace Night Guest Relations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations, particularly in 4 or 5-star hotels. Emphasise any roles where you created memorable experiences for guests.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of One Aldwych's unique independent spirit. Mention specific examples of how you've gone the extra mile for guests in previous roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and attention to detail. These are crucial for a Night Guest Relations Agent who needs to make lasting impressions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at One Aldwych
✨Show Your Warmth
As a Night Guest Relations Agent, your ability to create a warm and welcoming atmosphere is crucial. During the interview, demonstrate your friendly spirit and approachability. Share examples of how you've made guests feel special in previous roles.
✨Highlight Relevant Experience
If you have experience in a 4 or 5-star hotel, make sure to discuss it. Talk about specific situations where you went above and beyond for guests, as this aligns with the hotel's commitment to high standards and personal service.
✨Emphasise Your Problem-Solving Skills
The role involves handling various guest requests and challenges. Be prepared to discuss how you've successfully resolved issues in the past, showcasing your ability to think on your feet and provide excellent service under pressure.
✨Know the Hotel's Unique Selling Points
Familiarise yourself with One Aldwych's unique features and offerings. During the interview, mention what excites you about the hotel and how you can contribute to its independent spirit and luxurious experience for guests.
