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For Companies At a Glance
- Tasks: Engage with customers, book vehicles, and manage service progress.
- Company: Join a reputable motor trade company in Colchester.
- Benefits: Enjoy an uncapped bonus structure and a supportive work environment.
- Why this job: Perfect for those seeking a dynamic role with growth potential in the automotive industry.
- Qualifications: 1-2 years as a Service Advisor; technical skills are a must.
- Other info: Work Monday to Friday with 1 in 4 Saturdays.
The predicted salary is between 21600 - 23280 £ per year.
Basic £27-29k + OTE £37,500 (Uncapped Bonus)
Colchester
Permanent, Full Time
Monday to Friday (08:00 – 18:00) 1 in 4 Saturdays
Our client, based in Colchester has a new opportunity for an experienced Service Advisor. If you hold over 1 years’ worth of experience and you’re looking for a new challenge – this could be your next role in the Motor Trade! Apply with us today.
Duties and Responsibilities include:
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the service department.
- Booking in vehicles for work to be carried out.
- Informing customers of the progress of their vehicle.
- Finalising the invoice on completion of required work.
- Cross selling customer repairs and parts.
Your background & skill:
- 1-2 years’ experience as a Service Advisor within a main dealer
- Kerridge/Drive/RTC experience is a bonus
- Ability to work independently in a busy, pressured environment is essential.
- Technical skills and experience are essential.
- Well-presented and hold excellent interpersonal organisational skills.
If you know someone who would be a great fit for one of our job openings, refer them to us! And the best part? If they get hired, we’ll pay you for the recommendation.
For further details on this role and other jobs in the motor trade please contact Stacey Hunt at ACS Automotive Recruitment Consultancy.
Contact Detail:
ACS Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Make sure to highlight your customer service skills during any conversations you have with us. As a Service Advisor, you'll be the first point of contact for customers, so demonstrating your ability to handle inquiries professionally is key.
✨Tip Number 2
Familiarise yourself with the specific software mentioned in the job description, like Kerridge or Drive. If you have experience with these systems, be ready to discuss how you've used them effectively in your previous roles.
✨Tip Number 3
Prepare to share examples of how you've managed multiple tasks in a busy environment. We want to see that you can thrive under pressure and still provide excellent service to customers.
✨Tip Number 4
Showcase your technical knowledge related to vehicles. Being able to discuss common repairs or parts will demonstrate your expertise and help build trust with both us and potential customers.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor. Focus on your customer service skills, technical knowledge, and any specific software experience like Kerridge or Drive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the motor trade and your ability to work in a busy environment. Mention your previous experience and how it aligns with the responsibilities listed in the job description.
Highlight Key Skills: In your application, emphasise your interpersonal skills and organisational abilities. Provide examples of how you've successfully managed customer interactions and bookings in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at ACS Recruitment Consultancy
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the face of the service department. Make sure to highlight your experience in dealing with customers professionally and courteously. Prepare examples of how you've handled customer queries or complaints effectively.
✨Demonstrate Technical Knowledge
Since technical skills are essential for this role, brush up on your knowledge of vehicle servicing and repairs. Be ready to discuss any relevant experience you have, especially if you've worked with systems like Kerridge or Drive.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing a busy schedule or dealing with an unhappy customer. Think through your past experiences and prepare concise responses that demonstrate your problem-solving abilities.
✨Dress to Impress
First impressions matter! Ensure you present yourself well by dressing smartly for the interview. A professional appearance will help convey your seriousness about the role and your understanding of the importance of customer perception.
