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- Tasks: Join our team to deliver top-notch customer service in a lively casino environment.
- Company: Genting Casinos is a leading leisure business in the UK, part of a global group with 62,000 employees.
- Benefits: Enjoy perks like a private GP helpline, discounts, flexible benefits, and career development opportunities.
- Why this job: Be part of a fun, fast-paced team that values individuality and offers exciting social activities.
- Qualifications: Must be over 18; no prior experience required, just a passion for customer service!
- Other info: Attend our open day on 23/05/2025 at Genting Casino Luton; bring your ID!
Are you a bubbly personality with a passion for customer service? Would you like to work in a fun, fast-paced industry? We are recruiting hospitality team members to join Genting Casinos. You will be responsible for providing excellent customer service to our customers in our bars and restaurants whilst following company procedures, processes and health and safety and hygiene regulations.
Key skills and responsibilities include:
- Ensuring an exceptional standard of customer care, whilst adhering to all company procedures, processes and health and safety and hygiene regulations.
- Being an effective team player who contributes to business improvement.
- Till operation and cash handling.
- Prepare and serve food and drinks ensuring a high standard of presentation.
- Clearing tables of cutlery and glasses etc. from customers ensuring all items are washed/cleaned and stored correctly.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
We will be holding an open day on 23/05/2025 @ 16:00 Genting Casino Luton, Skimpot Road, Luton, LU4 0JB. MUST BE OVER 18. Please bring ID.
WHAT WE OFFER
As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:
- Company funded benefits
- Private GP helpline.
- Discount portal for popular retailers, restaurants, leisure and more.
- Pension scheme.
- Life assurance.
- Employee assistance programme - A confidential helpline providing 24/7 advice and counselling whatever the issue.
- 20% discounted gym membership.
- Mental health support.
- Family-friendly and wellbeing policies.
- Flexible benefits - designed for employees to choose the best package for their personal needs.
- Health Cash Plan (level 1 is company funded).
- Critical illness cover.
- Dental insurance.
- Travel insurance.
- Health Screening.
- Rewards, recognition, development, and events.
- Career development opportunities.
- Genting Academy - online learning portal.
- Long service awards.
- Staff social fund.
- Annual company Christmas present.
- A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.
As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.
Hospitality Team Member OPEN DAY 23/05/25 16:00 employer: Genting Casinos UK Ltd.
Contact Detail:
Genting Casinos UK Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Team Member OPEN DAY 23/05/25 16:00
✨Tip Number 1
Make sure to showcase your bubbly personality during the open day. Engage with the staff and other candidates, as demonstrating your enthusiasm for customer service can set you apart from others.
✨Tip Number 2
Familiarise yourself with Genting Casinos' values and customer service standards before attending the open day. This knowledge will help you align your responses and show that you're a great fit for their team.
✨Tip Number 3
Prepare to discuss your previous experience in hospitality or customer service. Think of specific examples where you provided excellent service or worked effectively in a team, as this will demonstrate your suitability for the role.
✨Tip Number 4
Dress appropriately for the open day to make a good first impression. A smart-casual outfit can convey professionalism while still fitting the fun atmosphere of the hospitality industry.
We think you need these skills to ace Hospitality Team Member OPEN DAY 23/05/25 16:00
Some tips for your application 🫡
Show Your Personality: Since the role requires a bubbly personality, make sure to convey your enthusiasm and passion for customer service in your application. Use a friendly tone and share any relevant experiences that highlight your interpersonal skills.
Highlight Relevant Experience: Emphasise any previous roles in hospitality or customer service. Mention specific tasks you performed, such as cash handling, food preparation, or teamwork, to demonstrate your suitability for the position.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills like effective communication, flexibility in working hours, and adherence to health and safety regulations, which are crucial for this role.
Prepare for the Open Day: Since there is an open day, prepare to engage with potential employers. Bring your ID and be ready to discuss your experience and why you want to work at Genting Casinos. Practising common interview questions can also help you feel more confident.
How to prepare for a job interview at Genting Casinos UK Ltd.
✨Show Your Personality
As a hospitality team member, your bubbly personality is key. Be yourself during the interview and let your enthusiasm for customer service shine through. This will help you connect with the interviewer and demonstrate that you're a great fit for the team.
✨Know the Company
Familiarise yourself with Genting Casinos and their values. Understanding their commitment to outstanding service and inclusivity will allow you to tailor your answers and show that you align with their mission.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations in a fast-paced environment. Think of examples from past experiences where you provided excellent customer service or worked effectively as part of a team.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or what a typical day looks like for a hospitality team member.
