Director, Product Management (Retail and Commerce Domain Experience)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base, including issuers, acquirers, and merchants. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.

As a member of the BM&O product management team, you will build industry-leading business experimentation software that brings sophisticated analytic techniques to business users around the world. We are rapidly expanding our product offerings and innovating on how we deliver Market Basket Analyzer solutions to our clients. We are looking for innovative individuals that can help define and prioritize our product roadmap and tackle the big challenges of the future. This role will lead product development efforts for existing and early stage new product concepts.

Position Responsibilities

• Build products used by some of the world's largest organizations to make multi-million dollar decisions.
• Develop inspiring product vision and strategy derived from customer needs, market opportunities, and technology trends.
• Translate product strategy into product roadmaps and team goals.
• Work with Software Development Engineers, UX designers, and Technical Program Managers to define product requirements.
• Leverage usage data and other customer-based evidence to prioritize feature roadmaps.
• Deeply understand P&L data and be able to develop product strategies that tie closely with financial statements and hit target forecasts.

All About You:

• 8-10+ years in product management and product development experience.
• 3-5+ years of experience managing product managers.
• Experience in creating products for the Retail & Commerce industry.
• Entrepreneurial mindset and able to challenge the status quo.
• Deep expertise in agile product development best practices.
• Ability to work closely with engineers, CX designers, and other PMs to define and release valuable product features.
• Broad strategic thinking skills to understand market needs and prioritize thoughtfully.
• Creative problem-solving skills.
• High attention to detail and ability to deeply understand financial data and forecast financial outcomes.
• Ability to navigate various stakeholders and organizational complexity.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.