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- Tasks: Join us as a Leisure Assistant, ensuring our facilities shine and members smile!
- Company: Village Hotel Club creates lively spaces for work, play, and relaxation across the UK.
- Benefits: Enjoy free health memberships, discounts on stays, food, and drinks, plus flexible hours!
- Why this job: Be part of a fun, supportive team that values individuality and exceptional service.
- Qualifications: A passion for hospitality and fitness, with a knack for outstanding customer service.
- Other info: Celebrate milestones with us and enjoy exciting training opportunities!
The predicted salary is between 24000 - 36000 £ per year.
A passion for everything hospitality, leisure and fitness
-A smile and ability to talk to everyone
-The ability to deliver outstanding customer service leading to exceptional member satisfaction
-Solutions orientated with an eye for spotting issues before they happen
-Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues and customers safe, Come and be part of something new & something special – Work, Grow & Play the Village Way!
Awesome people are crucial to making our awesome clubs run smoothly. We pride ourselves on offering high quality facilities that leave our guests impressed.
So you’ll bring your passion for perfection to ensure our public areas are looking slick. Whether it’s sprucing up the studios, keeping the gym floor looking on form or perfecting the poolside, you’ll just love to stay on top of your game.
You recognise that our members have a certain standard when it comes to their fitness experience. So you’ll be hell-bent on making it one that keeps the smiles coming. Expect a varied day-to-day that includes cleanliness, hygiene, refining our awesome guest experience and taking care of the pool area, such as responding to poolside alarms.
Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Join us and we can offer you benefits* such as…
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Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year.
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Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast.
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Friends and Family discounted stays from £49 including breakfast
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50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
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30% discount on and off shift in our Village Hotel Starbucks stores
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Excellent training and development including our Rising Stars and Talent Academy programmes
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A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
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Discounts and cashback offers on many High Street Brands and Supermarkets.
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A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
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Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
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Financial wellbeing support and salary drawdown via Wagestream
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Access to our Employee Assistance Programme, offering support and counselling
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Flexible working hours
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A fun, supportive and inclusive work environment with regular team events
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Excellent Reward and Recognition Incentive schemes
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Anniversary rewards for key milestones of service
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Electric car salary sacrifice scheme
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Have your birthday off guaranteed
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Discounted Health Cash plan and Sick pay Insurance.
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A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
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Enhanced maternity and paternity benefits and pay
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Company Pension scheme
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Life Insurance
Leisure Assistant employer: Village Hotels
Contact Detail:
Village Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Assistant
✨Tip Number 1
Show your passion for hospitality and leisure during the interview. Share specific experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with what we value at Village Hotel Club.
✨Tip Number 2
Demonstrate your ability to spot potential issues before they arise. Think of examples from your past roles where you proactively addressed problems, ensuring a smooth experience for guests and colleagues alike.
✨Tip Number 3
Familiarize yourself with our facilities and services. Knowing the ins and outs of what we offer will help you engage with guests more effectively and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Emphasize your commitment to cleanliness and hygiene. Since maintaining high standards is crucial in our environment, share any relevant experiences that highlight your attention to detail and dedication to creating a welcoming atmosphere.
We think you need these skills to ace Leisure Assistant
Some tips for your application 🫡
Show Your Passion: Make sure to express your passion for hospitality, leisure, and fitness in your application. Highlight any relevant experiences that demonstrate your enthusiasm for providing outstanding customer service.
Highlight Customer Service Skills: Emphasize your ability to deliver exceptional member satisfaction. Provide examples of how you've successfully handled customer interactions and resolved issues in the past.
Demonstrate Attention to Detail: Mention your skills in maintaining cleanliness and hygiene in public areas. Discuss any previous roles where you were responsible for ensuring high standards in facilities or services.
Align with Company Values: Familiarize yourself with the Village Hotel Club's culture and values. Tailor your application to reflect how you embody their philosophy of 'Work, Grow, Play' and your commitment to creating a fun and inclusive environment.
How to prepare for a job interview at Village Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality and leisure industry during the interview. Share specific examples of how you've contributed to creating a positive experience for customers in previous roles.
✨Demonstrate Outstanding Customer Service Skills
Prepare to discuss situations where you went above and beyond for customers. Highlight your ability to handle complaints and ensure member satisfaction, as this is crucial for the role.
✨Be Solutions-Oriented
Think of examples where you identified potential issues before they escalated and how you resolved them. This will show your proactive approach and ability to maintain high standards in a busy environment.
✨Embrace the Village Way
Familiarize yourself with the company's culture and values. Be ready to discuss how you can contribute to a fun, lively atmosphere while ensuring safety and compliance with guidelines.
