Flexible Support Officer

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.

And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.

Role Overview

A flexible support officer within our Domestic Abuse Service will support clients, within refuge and places of safety provision, within outreach, delivering group work and answering enquiries through the Domestic Abuse Service helpline. Working closely with external agencies such as the Police and other agencies is key to this role as is advocating on the client’s behalf, as well as referring on to other agencies for further support., * To take referrals and carry out needs assessments of prospective clients, liaising with police, health professionals, other agencies and colleagues as appropriate. This can be whilst working on the helpline or working within refuge or places of safety provision.

• To ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.

• To deliver high quality support to clients living in our accommodation and for up to 3 months after move on (where required by the service), enabling them to sustain their tenancy and promoting independence, freedom and choice.

• Working jointly and cohesively with housing management teams to give the best possible service to those that we are supporting.

• Help clients when living in our accommodation in facilitating move-on to suitable accommodation.

• Support clients via our access and helpline, over the phone and in a face to face context.

• To agree and review client Independent Living Plans and Risk Assessments on a regular basis and deliver contracted hours of support achieving the required outcomes.

• To deliver the support identified in an Independent Living Plan through regular personal contact as appropriate, taking follow up action as required.

• To design and deliver structured support to groups as appropriate to the service specification and/or local need.

• To liaise with internal departments and outside agencies and contacts where appropriate in order to ensure the delivery of support and act as advocate where necessary.

• To liaise with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.

• To report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences such as MARAC, MATAC and other meetings as required.

• To ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.

• Support the Group’s Domestic Abuse Housing Alliance (DAHA) accreditation process.

• Be an ambassador for domestic abuse services, promoting the ADAS service internally as well as to external partners.

• To handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations., Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service

• Up to 8% contributory pension

• Flexible working

• Investment in your learning and development.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.uk

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at recruitment@a2dominion.co.uk

A2Dominion are proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us."

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

• Educated to GCSE level or equivalent

• Basic MS Office skills and willingness to learn new systems

• Strong organizational and multi-tasking skills with the ability to prioritise tasks effectively

• Excellent communication and interpersonal skills with the ability to remain calm under pressure

• Ability to work independently and as part of a team, showing initiative and problem solving capabilities

• Experience in a similar customer facing role