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- Tasks: Manage 30-40 customer sites, ensuring top-notch cleaning standards and staff satisfaction.
- Company: Join a friendly, established company dedicated to excellent service since 1999.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a team that values every customer and contract while making a real impact.
- Qualifications: Experience in management and customer service is a plus; training provided.
- Other info: Role based in Didcot, Abingdon, with a focus on schools, offices, and leisure facilities.
The predicted salary is between 36000 - 60000 £ per year.
My client is a friendly, well-established company committed to providing an excellent service, great value for money and outstanding customer service. Established in 1999, they have grown year on year by providing a professional, quality service at affordable prices. They currently service around 400 customers across Southern England. Despite their fast growth, they still care about every customer and every contract. Their sites include schools, offices, medical and leisure facilities. They pride ourselves on their attention to detail and delivery of a thorough, reliable high-quality service.To help drive their continued growth, they are looking to recruit a Contracts Manager to join their team. The role centres on Didcot, Abingdon and the surrounding areas. Reporting to one of their Operations Managers, you will be responsible for the site management and smooth running of around 30 40 customer sites. The portfolio is mixed and includes the likes of Schools, Office, Leisure and medical sites. This will involve the ongoing management of up to 40 – 60 part-time cleaning staff, the recruitment and training of new staff where required and carrying out regular quality audits with each customer . You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service.
Contracts Manager employer: FAIRFORD ASSOCIATES Careers
Contact Detail:
FAIRFORD ASSOCIATES Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts Manager
✨Tip Number 1
Familiarize yourself with the specific needs of the sectors you'll be managing, such as schools and medical facilities. Understanding their unique requirements will help you demonstrate your capability to maintain high cleaning standards during interviews.
✨Tip Number 2
Highlight any previous experience you have in managing teams or contracts, especially in similar environments. Be ready to share examples of how you've successfully led staff and ensured customer satisfaction in past roles.
✨Tip Number 3
Showcase your attention to detail and commitment to quality service. Prepare to discuss how you would implement regular quality audits and training programs for staff to maintain high standards across all sites.
✨Tip Number 4
Research the company’s values and customer service philosophy. Being able to align your personal values with theirs will not only help you stand out but also show that you are genuinely interested in contributing to their mission.
We think you need these skills to ace Contracts Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contracts Manager position. Understand the key responsibilities, such as site management and staff training, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in contract management, staff supervision, or customer service. Use specific examples that demonstrate your ability to manage multiple sites and maintain high standards.
Showcase Your Skills: Make sure to highlight skills that are crucial for the role, such as leadership, attention to detail, and excellent communication. Provide concrete examples of how you've successfully applied these skills in past roles.
Personalize Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the company’s commitment to quality service. A personalized touch can make your application stand out.
How to prepare for a job interview at FAIRFORD ASSOCIATES Careers
✨Show Your Customer Service Skills
Since the company prides itself on outstanding customer service, be prepared to share examples of how you've successfully managed customer relationships in the past. Highlight your ability to resolve issues and maintain satisfaction.
✨Demonstrate Attention to Detail
Given the emphasis on quality service and attention to detail, discuss specific instances where your meticulous nature has led to improved outcomes. This could include successful audits or quality checks you've conducted.
✨Discuss Team Management Experience
As the role involves managing a team of part-time staff, be ready to talk about your experience in recruitment, training, and team management. Share how you motivate and support your team to achieve high standards.
✨Familiarize Yourself with the Portfolio
Research the types of sites the company services, such as schools and medical facilities. Being knowledgeable about these environments will show your genuine interest in the role and help you tailor your responses during the interview.
