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- Tasks: Help victims navigate the criminal justice system and provide essential support.
- Company: Join a dedicated team making a real difference in North Wales.
- Benefits: Work flexible hours with a focus on customer care and community impact.
- Why this job: Be part of a meaningful mission to support those affected by crime.
- Qualifications: Welsh language skills are essential; resilience and adaptability are key.
- Other info: Shift work required, with a rota between 8am-8pm weekdays and 9am-5pm Saturdays.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for a Triage & Interventions Officer to join the team in North Wales working 37.5 hours per week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d love to hear from you. The ability to converse in Welsh is essential for this role About the role: This role is based in St Asaph North Wales As a Victim Help Officer you will be: You will be working in liaison with North Wales Police and other relevant agencies, and involves shift working on a rota basis between 8am-8pm Monday to Friday and 9am – 5pm on a Saturday. Ensuring the provision of individual assessment of impact and risk, within the framework of VS’s Service Model. Support will include providing resources, interventions, and information to all service users. In order to: support those affected by crime in understanding and asserting their rights and entitlements in understanding their journey through the criminal justice and legal systems including the Victims Code of Practice facilitating access additional services establish healthy coping mechanisms provide practical support and information To provide high quality support to all victims and …
Helpline Advisor employer: Victim Support Careers
Contact Detail:
Victim Support Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Advisor
✨Tip Number 1
Familiarize yourself with the Victims Code of Practice and the criminal justice system in Wales. Understanding these frameworks will not only help you in the role but also demonstrate your commitment to supporting victims effectively.
✨Tip Number 2
Highlight any previous experience you have in customer service or support roles, especially those involving vulnerable individuals. This will show that you have the necessary skills to provide high-quality support to victims.
✨Tip Number 3
Since the ability to converse in Welsh is essential, practice your Welsh language skills if needed. Being able to communicate fluently will set you apart from other candidates and is crucial for this position.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle various situations involving victims and demonstrate your resilience and adaptability in those scenarios.
We think you need these skills to ace Helpline Advisor
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Helpline Advisor position. Understand the key responsibilities and required skills, especially the importance of customer service and care.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in customer service or support roles. Be sure to mention specific examples that demonstrate your resilience and adaptability.
Showcase Language Skills: Since the ability to converse in Welsh is essential, make sure to clearly state your language proficiency in your CV and cover letter. Provide examples of how you've used your Welsh language skills in a professional setting.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for making a difference and your commitment to supporting victims of crime. Address how your values align with the mission of the organization.
How to prepare for a job interview at Victim Support Careers
✨Show Your Passion for Helping Others
Make sure to express your genuine desire to make a difference in people's lives. Share specific examples of how you've helped others in the past, especially in challenging situations.
✨Demonstrate Resilience and Adaptability
Prepare to discuss scenarios where you've had to adapt quickly to changing circumstances. Highlight your ability to remain calm under pressure and how you handle difficult conversations.
✨Highlight Your Customer Service Skills
Since this role focuses on customer service and care, be ready to provide examples of how you've successfully managed customer interactions. Emphasize your communication skills and empathy.
✨Prepare for Welsh Language Proficiency
As the ability to converse in Welsh is essential, practice speaking in Welsh before the interview. Be prepared to demonstrate your language skills during the interview, as it will be a key part of your role.
