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- Tasks: Welcome and support customers with their savings accounts while handling various tasks.
- Company: Join Newbury Building Society, a trusted partner in savings and mortgages with award-winning employer status.
- Benefits: Enjoy generous holidays, pension schemes, discounts, wellbeing programmes, and your birthday off.
- Why this job: Experience diverse tasks, develop skills, and contribute to community initiatives with supportive colleagues.
- Qualifications: Customer service experience and strong communication skills are essential; Microsoft Office knowledge is a plus.
- Other info: Interviews are quick, with feedback provided regardless of the outcome.
The predicted salary is between 15038 - 15830 £ per year.
Location: Basingstoke
Hours: 22.5 hrs a week Wednesday – Friday, 8.45am – 5.15pm, Plus 2 in 4 Saturdays, 8.45am – 12.15pm (Paid as overtime)
Start Salary: £15,038
Target Salary: £15,830
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Customer Service Adviser?
Do you enjoy variety and working with a wide range of customers and colleagues? Do you want to build or develop your current skills and knowledge?
Here’s what you will be doing:
- You will welcome, support, and advise customers on their savings accounts, through a variety of methods.
- This role is varied and interesting and no day will be the same.
- While your focus will be on providing excellent customer service, you will be doing this through cashiering, actioning admin tasks and a whole lot more.
Why work for us?
- We want to help you develop – You are provided with digital regulatory training and learning modules via our online platform. There will also be knowledge boosting workshops for you throughout the year. This is all underpinned through support from your team and manager.
- We want to look after and reward you - You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off.
- We want to help others - as well as providing financial services, we support our local communities. This means opportunities to volunteer, fundraise, and help with community events and activities. We give all our employees two paid days of volunteering each year.
Essential skills and experience:
- Experience of working with internal and/or external customers to ensure the highest quality service experience.
- Evidence of excellent written and verbal communication skills.
Desirable skills and experience:
- Competent in the use of Microsoft packages - Word, Excel, Outlook and Office 365.
Interviews: 90-minute competency-based interview held in Basingstoke branch. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome. We reserve the right to close this vacancy at any point.
Part Time Customer Service Adviser employer: Ultimate Banking
Contact Detail:
Ultimate Banking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Adviser
✨Tip Number 1
Familiarise yourself with Newbury Building Society's values and community initiatives. Showing that you understand their commitment to local communities can set you apart during the interview.
✨Tip Number 2
Prepare for the competency-based interview by thinking of specific examples from your past experiences where you've provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Word and Excel, as these are mentioned in the desirable skills. Being able to demonstrate your proficiency can give you an edge over other candidates.
✨Tip Number 4
Be ready to discuss how you handle a variety of customer interactions. Think about how you can showcase your adaptability and problem-solving skills, as this role involves a range of tasks and customer needs.
We think you need these skills to ace Part Time Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've worked with customers, showcasing your communication skills and ability to provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention specific reasons why you want to work for Newbury Building Society and how your skills align with their values and the job requirements.
Showcase Communication Skills: Since excellent written and verbal communication is essential, ensure your application is free from errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Prepare for the Interview: Research common competency-based interview questions and prepare your answers. Think of examples from your past experiences that demonstrate your customer service skills and adaptability.
How to prepare for a job interview at Ultimate Banking
✨Know the Company
Before your interview, take some time to research Newbury Building Society. Understand their values, services, and community involvement. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Competency Questions
Since the interview is competency-based, think of specific examples from your past experiences that demonstrate your customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Communication Skills
As excellent communication is essential for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated with customers in previous roles.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
