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- Tasks: As an experienced dealer, you'll welcome customers and manage gaming tables with top-notch service.
- Company: Join Grosvenor, a growing company dedicated to providing unforgettable gaming experiences.
- Benefits: Enjoy a £1000 joining bonus, uncapped tips, and 50% off food and drinks!
- Why this job: Work in a vibrant environment where you can grow your skills and connect with diverse customers.
- Qualifications: Experience in gaming and customer service is essential; passion for entertainment is a plus!
- Other info: Be part of a team that prioritizes safer gambling and customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Experienced Dealer – The Gloucester – South Kensington, Company Description Grosvenor is on an exciting journey of growth. It’s a great time to join us…. More than ever, we’re investing in our venues and our people to ensure we have the best gaming offering and the best people in the right places. We aim to excite and entertain all our customers, giving them a memorable experience they will want to return for. Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. Why just work… when you can work, win & grow with us Job Description As an experienced dealer you will: Acknowledge, welcome and assist customers in gaming Understand the games, payouts and who are our high value members Connect with first time customers, explaining how the games are run Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor Be aware and hold as a high priority; safer gambling – looking out for signs of customers that display problem gambling & inform a manager As a valued team member, you’ll receive a number of benefits, including a 1000 joining Bonus*, a share of uncapped tips, premium pay allowance after midnight & a whopping 50% off food and soft drinks across all Grosvenor & Mecca venues! * Our generous 1000 joining bonus is paid out in two installments of 500 after 6 months & 12 months! (Terms & conditions apply). Qualifications As an experienced dealer you will: Acknowledge, welcome and assist customers in gaming Understand the games, payouts and who are our high value members Connect with first time customers, explaining how the games are run Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor Be aware and hold as a high priority; safer gambling – looking out for signs of customers that display problem gambling & inform a manager As a valued team member, you’ll receive a number of benefits, including a 1000 joining Bonus*, a share of uncapped tips, premium pay allowance after midnight & a whopping 50% off food and soft drinks across all Grosvenor & Mecca venues! * Our generous 1000 joining bonus is paid out in two installments of 500 after 6 months & 12 months! (Terms & conditions apply). Additional Information
Experienced Dealer - The Gloucester - South Kensington, employer: Grosvenor Casinos
Contact Detail:
Grosvenor Casinos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Dealer - The Gloucester - South Kensington,
✨Tip Number 1
Familiarize yourself with the specific games offered at The Gloucester. Understanding the rules, payouts, and strategies will not only boost your confidence but also impress the hiring managers during your interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlighting your ability to connect with first-time players can set you apart from other candidates.
✨Tip Number 3
Research Grosvenor's commitment to safer gambling practices. Being knowledgeable about this aspect will demonstrate your alignment with the company's values and your readiness to contribute positively to the gaming environment.
✨Tip Number 4
Network with current or former employees of Grosvenor if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Experienced Dealer - The Gloucester - South Kensington,
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an experienced dealer at Grosvenor. Highlight your relevant experience in gaming and customer service in your application.
Tailor Your CV: Customize your CV to reflect your skills and experiences that align with the job description. Emphasize your ability to connect with customers and your knowledge of gaming.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the gaming industry and your commitment to providing excellent customer service. Mention specific examples of how you've successfully engaged with customers in the past.
Highlight Safer Gambling Awareness: Since safer gambling is a priority, include any relevant training or experience you have in promoting responsible gaming practices. This will demonstrate your alignment with the company's values.
How to prepare for a job interview at Grosvenor Casinos
✨Know the Games Inside Out
Make sure you have a solid understanding of the games you'll be dealing with. Be prepared to discuss the rules, payouts, and strategies for popular games. This will show your expertise and confidence during the interview.
✨Customer Engagement Skills
Highlight your ability to connect with customers, especially first-time players. Share examples of how you've welcomed and assisted customers in the past, as this is crucial for creating a memorable gaming experience.
✨Safer Gambling Awareness
Demonstrate your knowledge of safer gambling practices. Be ready to discuss how you would identify signs of problem gambling and the steps you would take to address it. This shows that you prioritize customer well-being.
✨Teamwork and Adaptability
Emphasize your ability to work as part of a team and follow guidance from supervisors. Provide examples of how you've adapted to meet demands on the gaming floor, showcasing your flexibility and commitment to excellent service.
