Customer Services Representative

Customer Services Representative Company Overview: For over 75 years, WIKA has been a renowned partner and competent specialist for any task in the field of measurement technology. With steadily growing efficiency, innovative technologies are applied when developing new products and system solutions. The reliability of the products and the readiness to face all challenges of the market have been the key factors for WIKA achieving a leading position in the global market. Within the WIKA Group, currently 11,200 employees are dedicated to maintain and improve technology in pressure, temperature, force and level measurement, and also in the fields of flow measurement, calibration and SF6 gas solutions. WIKA Instruments in Sevenoaks provide pressure, temperature, level, flow, force and related calibration instruments. Our facility includes an engineering services department with repair, modification and calibration capability as well as incorporating the TC Fluid Control, level manufacturing capability and our ATEX approved electrical temperature manufacturing line. We are now looking for an additional production technician to join our specialised team to work on existing and new product development. Your Activities: * Customer Services Representative – the role is primarily responsible for providing professional, competent sales, customer service and support to all WIKA’s customers. * Responsible for the efficient and effective handling of the entire sales and order process, in accordance with the Company standard operating procedures. * Proactively managing orders through the end to end order process. * Own the individual and divisional expected standards, objectives, targets and commitments of the WIKA Sales Charter and ensure they are maintained at all times. * Assist the Customer Returns Administrator with processing, progressing and escalation of customer returns. * Promote a friendly, professional and helpful response to enquiries and respond within the time frame agreed with the customer. * Ensure customer purchase orders are processed in accordance with the company guidelines. * Manage the complete supply chain. Pre-empt potential bottlenecks and proactively ensure there are no delays to the customer. * Acknowledge protracted delivery dates proactively, utilising D365 and Power BI. * Assist the Documentation Specialist with documentation requirements when workload is high. * Proactively manage orders within in Customer Portal Cockpit in accordance with KPI’s. * Proactively manage PO’s within the B2B cockpit. * Negotiate (where necessary) suitable purchase pricing and delivery times to maximise margin and customer expectations. * Closely monitor buying and selling prices to maximise margin and keep a clear record of these on D365. * Proactively work with the Internal Sales Engineers, Area Sales Managers and Product Sales Managers (Product Support Specialist) to retain all current business and win new business, ensuring communication is clear and recorded within D365. Your Profile: * Background working in customers services – experience in retail / sales / administration / supply chain / order processing (or similar customer services role) * Strong organisation skills, able to prioritise workload and good IT skills. * English and Maths GCSE grade 5 / C or above. Customer Services Representative