IT Operations Engineer

IT Operation Engineer Location: Southampton (5x days onsite) Rate: £200 per day (Inside IR35) Length: 2 months Role Profile As an IT Operations Engineer, you will be part of a global IT team, reporting to the Head of Enterprise IT. You will play a crucial role in maintaining and optimizing our onshore IT systems and onshore staff, ensuring seamless operations across the business. What will you do: Monitor, manage and troubleshoot IT & Network issues across the on-shore environments; Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs); Respond to, diagnose, and fault-find monitoring alerts; Provide technical expertise to staff regarding technical issues on systems and peripherals; Manage IT equipment, software licenses, and peripheral devices, ensuring proper procurement and maintenance; Collaborating with other IT Teams to support infrastructure, security and network operations; Document, schedule, and implement change requests where necessary; Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences; Analyse metrics and contribute to operational reporting. ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy