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- Tasks: Be the friendly face of our Centre, ensuring exceptional customer service and managing daily operations.
- Company: Join Workspace, a community-focused company supporting 4,000 vibrant businesses in London.
- Benefits: Enjoy 25 days leave, health cash plans, travel cards, and fun social events.
- Why this job: This role offers a dynamic environment where your personality shines and ideas are valued.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in MS Office required.
- Other info: Work Monday to Friday, with opportunities for training and development.
The predicted salary is between 22400 - 33600 £ per year.
We have an opportunity for a customer focused Centre Coordinator with great social and administrative skills, who loves building relationships and is a self-starter. As the Centre Coordinator, you will be the first point of contact for anyone entering the building and you’ll be responsible for providing exceptional customer service - going above and beyond, making sure everyone who visits us feels at home.
Some of your responsibilities will include:
- Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre.
- Assuming role of Fire Marshall and co-ordinating fire evacuations as required.
- Liaising with all existing and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
- Ensuring all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
- Organising customer events and preparing meeting rooms.
We look for a great team player who is sociable, outgoing and who can bring their own style to our fun, thriving work environment. You’ll also need to have:
- Experience of working in a strong customer facing environment.
- Proven experience in customer care and ability to resolve customer complaints.
- Strong MS Office skills along with knowledge of other basic IT packages.
- Excellent communication skills, both verbal and written.
- Fluency in English.
On top of a competitive salary package you’ll get:
- 25 days annual leave + 1 day extra for your birthday + all bank holidays + extra days for length of service.
- Travel Card.
- Health cash plan to claim back daily health costs including massages, dental care and optical.
- Hundreds of discounts online.
- Access to mental well-being app, Thrive.
- Fully paid training.
- Discounted shares.
- Work/Life Balance: Monday to Friday – 9:00-5:30pm.
- Summer and Christmas parties.
- An inspiring work environment with room for your ideas.
- Lots of social events you won’t want to miss.
- Training and development.
As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first. Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility. Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes. If all of this sounds up your street, apply now to join the Workspace community today.
Centre Coordinator employer: Workspace Group PLC
Contact Detail:
Workspace Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Coordinator
✨Tip Number 1
Showcase your customer service skills during the interview. Prepare examples of how you've gone above and beyond for customers in previous roles, as this is a key aspect of the Centre Coordinator position.
✨Tip Number 2
Familiarise yourself with the company culture and values. Understanding Workspace's commitment to community and social responsibility will help you align your answers with their ethos during discussions.
✨Tip Number 3
Demonstrate your organisational skills by discussing any relevant experience in event planning or managing multiple tasks simultaneously. This will highlight your ability to handle the responsibilities of organising customer events and preparing meeting rooms.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if the work environment is the right fit for you.
We think you need these skills to ace Centre Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and administrative skills. Use specific examples that demonstrate your ability to handle customer complaints and build relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how your social skills and proactive approach align with the company’s values and culture.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and proficiency in MS Office. Provide examples of how you've used these skills in previous roles to enhance customer satisfaction.
Showcase Your Team Spirit: Mention any experiences where you worked as part of a team or organised events. This will demonstrate your ability to contribute to the vibrant work environment they are looking for.
How to prepare for a job interview at Workspace Group PLC
✨Showcase Your Customer Service Skills
As a Centre Coordinator, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create a welcoming environment.
✨Demonstrate Your Communication Abilities
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle difficult conversations or resolve complaints effectively.
✨Highlight Your Organisational Skills
You'll be responsible for organising events and managing the reception area. Bring up past experiences where you've successfully managed multiple tasks or events, showcasing your ability to stay organised under pressure.
✨Emphasise Your Team Player Attitude
The company values a sociable and outgoing personality. Share instances where you've collaborated with others to achieve a common goal, and express your enthusiasm for contributing to a fun and thriving work environment.
