Assistant Resident Manager

Assistant Resident Services Manager, East London Up to £36K depending on experience Market leading property management oganisation are looking for a customer focussed, positive and engaging Assistant Resident Services Manager to support the Senior Resident Manager in managing and delivering onsite resident operations. Duties include: Oversee and coordinate the reception service Review customer feedback and monitor service standards Guide the team to deliver resident move in and move out process seamlessly Record, identify and solve resident complaints Train, support and manage the Resident Team Oversee and monitor maintenance requests Ensure smooth running of the letting process from offer to move in Respond to day to day enquiries Organise, lead and manage events Weekly and monthly reporting And much more! Ideal Candidate Previous management and leadership experience in residential property, BTR, PBSA or Hotel Good technical knowledge of residential property repair and construction would be an advantage Passionate about service delivery with a can do attitude Ability to work in a fast paced environment and achieve tight deadlines Professional, courteous and helpful manner Proficiency in MS Office and Property management software Ability to compile accurate reports representing date Knowledge of Housing Legislation This is a great time to join a company that offers career growth, collaborative and supportive work environment and great benefits! Post now for immediate consideration (RitzRecEmpAgy)