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For Companies At a Glance
- Tasks: Deliver outstanding customer service and manage orders via calls, emails, and live chat.
- Company: Join Fitness Superstore, a leading retailer dedicated to exceptional customer experiences.
- Benefits: Enjoy a competitive salary, bonus scheme, generous holiday, and staff discounts.
- Why this job: Be part of a friendly team, gain valuable experience, and make a real impact on customer satisfaction.
- Qualifications: 12 months of customer service experience, strong communication skills, and computer literacy required.
- Other info: Flexible working hours with occasional weekend shifts; full training provided.
The predicted salary is between 21080 - 29220 £ per year.
Join us as a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.
- Bonus.
- Pension scheme.
- 37.5 hours per week – but get paid for 40! Enjoy a full paid 30-minute lunch break each day.
- Generous staff discount (following probation).
- 29 days holiday per year (including bank holidays).
- Free on-site car parking.
- Personal use of in-store equipment after hours.
- Full on the job training.
- Free tea & coffee.
- Working within a small friendly team.
A Customer Service Advisor at Fitness Superstore will:
- Provide Excellent Customer Service: Deliver outstanding service to both internal and external customers, always ensuring a positive experience.
- Handle Inbound and Outbound Calls: Manage inbound calls and proactively make outbound calls to customers, offering updates and support regarding their order status.
- Order Processing: Efficiently process customer orders working alongside our fraud checks.
- Coordinate with 3rd Party Companies: Liaise with third-party service providers to ensure smooth order fulfilment and service delivery.
- Customer Support: Answer customer enquiries via phone, email, and live chat using Zendesk, offering support and information about their orders, products, and services.
- Carrier Reports & Claims: React promptly to carrier reports, investigate delivery issues, and process carrier claims for lost or damaged items.
- Achieving Delivery Goals: Work towards company deadlines to ensure timely next-day deliveries, addressing any potential delays and finding resolutions where necessary.
- Warehouse Collaboration: Collaborate with the warehouse team to ensure smooth order fulfilment and resolve any shipping-related concerns.
- Platform Management: Use various portals such as Amazon, eBay, PayPal, and Klarna to manage orders, process payments, and provide customer support through these platforms.
- Complaint Resolution: Address and resolve customer complaints effectively, ensuring a positive outcome for the customer while maintaining company standards.
Working 37.5 hours per week Monday to Friday (either 08:00 – 16:00, 09:00 – 17:00 or 10:00 – 18:00). Weekends on a shift basis (1 in 3). However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis therefore, allowing time with your family and friends. (Weekend hours would be Saturday 09:00 – 17:00, Sunday 11:00 – 14:00).
The successful Customer Service Advisor will have:
- At least 12 months experience within a customer service office-based environment.
- Great communication skills as you will be dealing with customer queries whether face-to-face and over the phone.
- The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.
- The ability to be a team player.
- Excellent attention to detail.
- Computer literate skills including Excel, Word, and Outlook.
- Strong communication skills, both written and verbal, with a professional and friendly manner.
- Experience with customer service platforms, particularly Zendesk, is a plus.
- Ability to process orders, handle fraud checks, and resolve delivery issues efficiently.
- Familiarity with online selling platforms such as Amazon, eBay, PayPal, and Klarna, an advantage but full training will be given.
- Excellent organizational skills with the ability to work under tight deadlines and manage workload.
- A proactive, flexible, solution-oriented attitude and a passion for delivering exceptional customer service.
Customer Service Advisor - Delivery employer: Fitness Superstore
Contact Detail:
Fitness Superstore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Delivery
✨Tip Number 1
Familiarise yourself with the customer service platforms mentioned in the job description, especially Zendesk. Having a good understanding of how these systems work will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Since you'll be dealing with customer queries over the phone and via email, being articulate and friendly is key to making a great impression.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your ability to handle multiple tasks under pressure. This will show that you can thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 4
Research Fitness Superstore and its customer service approach. Understanding their values and how they prioritise customer satisfaction will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Customer Service Advisor - Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in an office-based environment. Emphasise your communication skills and any experience with platforms like Zendesk or online selling sites such as Amazon and eBay.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've handled customer queries or resolved complaints effectively in the past. This is your chance to show your personality and enthusiasm for the role.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description. Focus on your ability to work under pressure, attention to detail, and proficiency with computer software like Excel, Word, and Outlook.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Fitness Superstore
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to discuss specific examples where you provided excellent service, handled complaints, or resolved issues effectively.
✨Demonstrate Communication Skills
Since communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to answer questions about how you would handle various customer interactions, both over the phone and via email.
✨Familiarise Yourself with Relevant Tools
If you have experience with customer service platforms like Zendesk or online selling platforms such as Amazon and eBay, be sure to mention it. If not, do a bit of research to show your willingness to learn and adapt.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of examples from your past experiences where you successfully managed multiple tasks or resolved delivery issues.
