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For Companies At a Glance
- Tasks: Help customers facing financial challenges with tailored solutions and support.
- Company: Join a dynamic home loans servicing team dedicated to customer care.
- Benefits: Enjoy a competitive salary with potential for growth and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in collections or financial customer service is preferred.
- Other info: Full-time, permanent position with a 6-month probation period.
The predicted salary is between 27500 - 29000 £ per year.
Location: Rotherham and Surrounding Areas
Salary: £27,500 (rising to £29,000 post-probation)
Probation: 6 months
Employment Type: Full-time, Permanent
About the Role
We are seeking a proactive and empathetic Collections Officer to join our clients dynamic home loans servicing team. In this vital role, you will support customers facing financial challenges by delivering effective solutions and helping them navigate their options with care, precision, and regulatory awareness. You will be responsible for implementing and maintaining a robust collections strategy while ensuring customer outcomes are fair, balanced, and in line with current regulations. This is a fantastic opportunity for someone with experience in collections or financial customer service who is ready to make a real difference.
What is expected of the Collections Executive?
- Implement and maintain collections strategy to ensure consistent, compliant, and customer-centric outcomes.
- Assess customer financial situations individually and empathetically, identifying tailored short-, medium-, or long-term solutions to support financial stability.
Collections Executive employer: InterQuest Group Limited
Contact Detail:
InterQuest Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Familiarise yourself with the latest regulations and best practices in collections. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to compliance and customer care.
✨Tip Number 2
Showcase your empathy and communication skills during any interactions. Prepare examples from your past experiences where you've successfully helped customers navigate financial challenges, as this is crucial for the role.
✨Tip Number 3
Research the company’s values and mission. Tailor your conversations to reflect how your personal values align with theirs, especially regarding customer-centric approaches and ethical collections.
✨Tip Number 4
Network with professionals in the collections and financial services industry. Attend relevant events or join online forums to gain insights and potentially get referrals that could boost your application.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Collections Executive. Highlight your relevant experience in collections or financial customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to implement collections strategies and your empathetic approach to customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers facing financial challenges. Use specific examples from your past experiences to demonstrate how you can contribute to the company's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at InterQuest Group Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Collections Executive. Familiarise yourself with the collections strategy and how it impacts customer outcomes, as this will show your potential employer that you're genuinely interested in the role.
✨Show Empathy
Since the role involves supporting customers facing financial challenges, be prepared to demonstrate your empathetic approach. Share examples from your past experiences where you've successfully helped customers navigate difficult situations.
✨Know the Regulations
Brush up on the relevant regulations surrounding collections and financial services. Being knowledgeable about compliance will not only impress your interviewers but also show that you take the role seriously and are committed to ethical practices.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the team dynamics, the company's approach to customer service, or how success is measured in the role. It shows your enthusiasm and engagement.
