Customer Service Planner

Permanent Full Time (09:00am 18:00pm) Due to continued growth, were looking to recruit a? Customer Service Planner ?to join us, based at our office in Chingford, E4 8TD. About the Role Joining our team, youll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email. Using our MSi system, youll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence. <span…