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- Tasks: Manage rent arrears and assist residents with money management advice.
- Company: Hyde is a leading provider of affordable homes in the UK, supporting over 100,000 customers.
- Benefits: Enjoy a fantastic pension, life assurance, great holidays, and flexible benefits.
- Why this job: Join a diverse team making a real impact in the community while developing your skills.
- Qualifications: Experience in debt collection or strong customer service skills preferred.
- Other info: Flexible working hours and a commitment to inclusivity make this role unique.
The predicted salary is between 23214 - 32500 £ per year.
Fixed Term Contract until 21/02/2026
25 hours per week - working pattern negotiable between Monday-Friday 9am-5pm
Chichester
Up to £32,500 FTE (£23,214 pro rata)
Hyde is looking to recruit a Debt Collection Administrator. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
As a Debt Collection Administrator, you will be working within our Income Team to manage the prevention and recovery of rent arrears and other debts.
Responsibilities- Recover rent arrears and service charges from an assigned account.
- Respond back to all resident correspondence regarding the management of their account.
- Offer money management advice to assist the resident in prioritisation of rent and service charge payments and reduction of arrears.
- Ensure residents receive appropriate advice and guidance regarding benefits and welfare entitlements to maximise their potential income, making appropriate referrals where identified.
- To represent Hyde by attending and presenting cases professionally at court.
- Refer cases to appropriate teams/external agencies where more in depth advice is required.
- Rent arrears recovery / debt collection experience is preferable
- Strong customer service skills
- Verbal & written communication skills
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
Debt Collection Administrator Part Time FTC employer: The Hyde Group
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collection Administrator Part Time FTC
✨Tip Number 1
Familiarise yourself with the specific challenges of debt collection in the housing sector. Understanding the nuances of rent arrears recovery and the legal framework surrounding it will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed difficult conversations or resolved conflicts in previous roles. This is crucial for a position that involves direct communication with residents.
✨Tip Number 3
Research Hyde's ethos and values, particularly their commitment to diversity and inclusion. Be ready to discuss how your personal values align with theirs, as cultural fit is often a key consideration for employers.
✨Tip Number 4
Prepare to demonstrate your knowledge of welfare entitlements and money management advice. Being able to articulate how you can assist residents in maximising their income will show your proactive approach to the role.
We think you need these skills to ace Debt Collection Administrator Part Time FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt collection or rent arrears recovery. Use specific examples to demonstrate your skills in customer service and communication, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Debt Collection Administrator position at Hyde. Mention your understanding of their ethos and how your values align with theirs, particularly regarding community support and inclusivity.
Showcase Relevant Skills: In your application, emphasise your strong verbal and written communication skills. Provide examples of how you've successfully managed resident correspondence or offered money management advice in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Debt Collection Administrator.
How to prepare for a job interview at The Hyde Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Debt Collection Administrator. Familiarise yourself with rent arrears recovery, customer service expectations, and the importance of providing money management advice.
✨Showcase Your Communication Skills
Since strong verbal and written communication skills are essential for this role, prepare examples of how you've effectively communicated with customers in the past. Be ready to demonstrate your ability to handle sensitive conversations with empathy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle difficult situations, such as a resident struggling with payments or needing additional support.
✨Research Hyde's Values
Hyde values diversity and inclusion, so be prepared to discuss how you can contribute to a positive workplace culture. Show that you align with their ethos of providing safe and decent homes, and how you can help residents realise their potential.
