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- Tasks: Manage rent arrears and assist residents with money management advice.
- Company: Hyde is a leading provider of affordable homes in the UK, supporting over 100,000 customers.
- Benefits: Enjoy a fantastic pension, life assurance, great holidays, and flexible benefits.
- Why this job: Join a diverse team making a real impact in the community while developing your skills.
- Qualifications: Experience in debt collection or strong customer service skills preferred.
- Other info: Flexible working hours and a commitment to inclusivity make this role unique.
The predicted salary is between 23214 - 32500 £ per year.
Fixed Term Contract until 21/02/2026
25 hours per week - working pattern negotiable between Monday-Friday 9am-5pm
Chichester
Up to £32,500 FTE (£23,214 pro rata)
Hyde is looking to recruit a Debt Collection Administrator. Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.
As a Debt Collection Administrator, you will be working within our Income Team to manage the prevention and recovery of rent arrears and other debts.
Responsibilities:
- Recover rent arrears and service charges from an assigned account.
- Respond back to all resident correspondence regarding the management of their account.
- Offer money management advice to assist the resident in prioritisation of rent and service charge payments and reduction of arrears.
- Ensure residents receive appropriate advice and guidance regarding benefits and welfare entitlements to maximise their potential income, making appropriate referrals where identified.
- To represent Hyde by attending and presenting cases professionally at court.
- Refer cases to appropriate teams/external agencies where more in depth advice is required.
Skills and Experience Required:
- Rent arrears recovery / debt collection experience is preferable.
- Strong customer service skills.
- Verbal & written communication skills.
Benefits:
- A fantastic pension.
- Life assurance.
- Great holidays.
- An award-winning flexible benefits package.
- Volunteering days.
Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.
Contact Detail:
The Hyde Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collection Administrator Part Time FTC
✨Tip Number 1
Familiarise yourself with the specific challenges of debt collection in the housing sector. Understanding the nuances of rent arrears recovery and the importance of customer service in this context will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the housing and debt collection sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at Hyde.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed debt recovery or provided financial advice. Having concrete examples ready will demonstrate your experience and problem-solving skills effectively.
✨Tip Number 4
Research Hyde's values and mission, particularly their commitment to diversity and inclusion. Be ready to articulate how your personal values align with theirs, as cultural fit is often a key consideration for employers.
We think you need these skills to ace Debt Collection Administrator Part Time FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in debt collection or rent arrears recovery. Use specific examples to demonstrate your skills in customer service and communication, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you want to work for Hyde and how your background aligns with their mission of providing affordable homes. Mention your understanding of the responsibilities of a Debt Collection Administrator and how you can contribute to the Income Team.
Showcase Relevant Skills: In your application, emphasise your strong verbal and written communication skills. Provide examples of how you've successfully managed resident correspondence or offered money management advice in previous roles.
Highlight Your Commitment to Diversity: Since Hyde values diversity and inclusion, mention any experiences or perspectives you bring that align with this ethos. This could include working with diverse communities or advocating for inclusive practices in your previous roles.
How to prepare for a job interview at The Hyde Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Debt Collection Administrator. Familiarise yourself with rent arrears recovery, customer service expectations, and the importance of effective communication in this role.
✨Showcase Your Experience
Prepare to discuss your previous experience in debt collection or similar roles. Highlight specific examples where you've successfully managed accounts or provided money management advice to residents.
✨Demonstrate Empathy
As this role involves working closely with residents, it's crucial to show empathy and understanding during the interview. Be ready to discuss how you would handle sensitive situations and support residents in managing their debts.
✨Research Hyde
Learn about Hyde's mission and values, especially their commitment to diversity and inclusion. Being able to align your personal values with those of the company can make a strong impression during the interview.
