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For Companies At a Glance
- Tasks: Engage with customers, provide quotes, and maintain product knowledge.
- Company: Join Vanta Staffing, a reputable firm in the Wokingham area.
- Benefits: Enjoy a full-time role with a competitive salary and consistent work.
- Why this job: Be part of a prestigious company while developing your customer service skills.
- Qualifications: Experience in customer service, CRM systems, and strong Excel skills required.
- Other info: Work Monday to Friday, 8.30am to 5.30pm, with a salary between £27,000 - £30,000.
The predicted salary is between 22700 - 27300 £ per year.
Vanta Staffing Reading is recruiting a Customer Service Advisor to work for our client based in the Wokingham area. This will involve general Customer Service duties; this role would suit the right candidate who wants consistent work with a prestigious company.
Experience:
- Excellent knowledge of Microsoft Excel.
- Experience in customer services or quoting role.
- Experience with CRM and ERP systems.
Skills:
- Excellent interpersonal and active listening skills.
- Strong attention to detail.
- Ability to work well in a team.
- Excellent analytical skills.
- Problem solver with great initiative.
Main Duties:
- Speaking to customers.
- Maintain an up-to-date knowledge of company products and procedures.
- Create and deliver accurate and timely quotations for customers, ensuring all information is complete.
- Responsible for updating customer price lists as and when required.
- Maintain accurate records within our customer database and CRM system.
Job Type: Full-time - 38.25 hours per week 8.30am to 5.30pm - Monday to Friday
Salary: £27,000 - £30,000
Customer Service Advisor employer: Vanta Staffing
Contact Detail:
Vanta Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this is a key requirement for the position. Consider doing a quick online course or tutorial to ensure you're comfortable with functions and data management.
✨Tip Number 3
Prepare examples of how you've successfully handled customer queries or complaints in the past. This will showcase your problem-solving abilities and interpersonal skills during the interview.
✨Tip Number 4
Research common CRM and ERP systems used in customer service roles. Being able to discuss your familiarity with these tools can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles involving CRM and ERP systems. Emphasise your skills in Microsoft Excel and any achievements that demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and attention to detail. Mention specific examples of how you've successfully handled customer queries or created accurate quotations in previous roles.
Highlight Relevant Skills: In your application, clearly outline your analytical skills and ability to work in a team. Use bullet points to make these stand out, as this will help the hiring manager quickly see your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Advisor.
How to prepare for a job interview at Vanta Staffing
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability for the role.
✨Demonstrate Your Technical Skills
Since the role requires excellent knowledge of Microsoft Excel and experience with CRM and ERP systems, be ready to talk about your proficiency in these areas. You might even want to mention any relevant projects or tasks you've completed using these tools.
✨Emphasise Your Interpersonal Skills
The job requires strong interpersonal and active listening skills. During the interview, make sure to engage with the interviewer, listen carefully to their questions, and respond thoughtfully to show that you possess these essential skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Prepare a few scenarios where you successfully solved a problem, demonstrating your analytical skills and initiative in finding solutions.
